Insurance House Chooses ADP's Managed Repair Solution to Run Outsourced DRP Network Pilot Insurance House Taps ADP's Managed Repair Solution for Turnkey Managed Repair Network SAN RAMON, Calif., May 18 /PRNewswire/ -- ADP Claims Services Group, a leading provider of integrated business solutions for the property and casualty, collision repair and automotive recycling industries, today announced that Insurance House, a Managing General Underwriter for Southern General Insurance Company, Marietta, Georgia, has selected ADP's Managed Repair Solution, powered by eAutoclaims to administer its managed repair programs. The technology behind ADP's Managed Repair Solution will streamline appraisal assignments and accelerate the claims process. "We were looking for a solution that would allow us to increase customer satisfaction while reducing cycle time and our loss adjustment expense," said Tom Dinkelman, Manager, Material Damage Claims, Insurance House. "We knew it was a tall order, but ADP's Managed Repair Solution delivers. By working with them, we are gaining a real competitive edge." ADP's Managed Repair Solution offers insurance companies a turnkey managed repair network with more than 2,500 collision repair facilities and a national network of independent appraisal resources. The contracted vendor network is managed by eAutoclaims. The solution provides insurance companies with web-enabled, streamlined, electronic assignments and dispatch within a fully managed repair network. Electronic assignment and claims processing eliminates the time-consuming traditional claim process of phone calls, faxes and emails. "ADP's Managed Repair Solution is designed from the ground up to meet the mutual goals of managing costs to carriers while allowing them to deliver outstanding service to their customers," said Daphne Li, ADP Claims Services Group Vice President of Marketing. "Our end-to-end, outsourced solution provides carriers with a cost-effective alternative to creating and managing their own DRP program." "We anticipate that ADP's Managed Repair Solution will have a very noticeable impact on our productivity," said Dinkelman. "The real-time transmission of assignments and immediate access to estimates and photos will reduce cycle time. Not only does that make our customers happy, it allows us to minimize loss of use and rental expenses." Just as important to Insurance House is access to a managed network of repair facilities. "Prior to implementing this solution, we had no way to manage a direct repair program for our customers," said Dinkelman. "Now, thanks to ADP's Managed Repair Solution, we have the buying power to deliver great service at a reduced cost." Insurance House was also impressed with the auditing capabilities of ADP's Managed Repair Solution, which provides assurance that estimates are prepared in accordance with Insurance House's repair guidelines. ADP's Managed Repair Solution includes a line-by-line desk review of each estimate written by one of its network shops verifying rates, appropriate repair and alternative parts usage. Insurance House is able to track and coordinate various aspects of the claims process while helping to manage the overall repair quality. Mr. Dinkelman was also pleased with the ease of implementing ADP's Managed Repair Solution. "We got the system up and running on a Tuesday morning. By that afternoon, we were already trained and using it to make assignments." ADP's Managed Repair Solution is powered by eAutoclaims, a claims service provider of the turnkey managed repair network. For more information about ADP's Managed Repair Solution, please contact Michael Anderson at (860) 673-5890. About ADP Claims Services Group ADP Claims Services Group, a wholly owned subsidiary of Automatic Data Processing, Inc. (NYSE:ADP), is a leading provider of integrated business solutions for clients in the property and casualty, collision repair and automotive recycling industries. ADP, with $7.8 billion in revenues and approximately 550,000 clients, is one of the largest independent computing services firms in the world. About eAutoclaims eAutoclaims (OTC:EACC) (BULLETIN BOARD: EACC) is a business services company that provides the insurance industry with claims management services through both ASP and integrated outsourcing solutions. The company's clients are insurance companies, fleet management companies and insurance services companies. eAutoclaims' solutions streamline the claims handling process, decreasing the overall time and cost required to process a collision claim and reducing average paid losses for its clients. The company handles repair estimates, repair audits, and claims systems administration services for automobile claims that are processed and tracked via the eAutoclaims web-based platform and network of service providers. About Insurance House and Southern General Insurance Company Insurance House is an exclusive managing general underwriter for Southern General Insurance Company. Both entities are wholly owned subsidiaries of Insurance House Holdings Corp. Insurance House is the hallmark brand of the group and is a also a leading managing general agency for several non-affiliated A.M. Best "Excellent" rated carriers providing personal and commercial lines insurance in Georgia, North Carolina, South Carolina, Virginia, Florida and Tennessee. DATASOURCE: ADP Claims Services Group CONTACT: Tracy Ritterbusch of ADP Claims Services Group, +1-925-328-3904, or Web site: http://www.adpclaims.com/

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