Conduent Highlights How to Advance the Digital Customer Experience with a Human Touch at CCW Nashville
October 12 2022 - 7:45AM
Conduent Incorporated (Nasdaq: CNDT), a global technology-led
business process solutions company, will host an interactive
discussion on customer experience (CX) at the Customer Contact Week
(CCW) conference in Nashville, Tenn., on October 13. The session,
“How to Enable the Human Side of Digital,” will feature the
provider perspective from Conduent and business point of view from
Conduent client Groupon (Nasdaq: GRPN).
The scenario-based, interactive session will address how to
bring empathy and the human touch into the customer experience,
while employing technology and processes to deliver exceptional
service.
Ryan Collins, Vice President, Delivery Management, Customer
Experience Management from Conduent will be joined by Francisco
Toledo, Director of Global Operations from Groupon, to talk about
the improved business outcomes and customer interactions they’ve
seen from enhanced customer engagement. As part of the
conversation, Conduent will share recent findings on the importance
of empathy in customer service from its 2022 State of Customer
Experience Report.
“Every interaction between a consumer and a brand is an
opportunity to either build loyalty or to create a negative
perception. Conduent’s leaders in CX have identified the
approaches, skills, and technologies that global brands can employ
to create powerful customer engagements,” said Jeff Weiner, Vice
President and General Manager of Customer Experience Management at
Conduent. “By delivering human-centric, omnichannel customer
experiences throughout the consumer life cycle, brands can develop
a richer relationship with customers that ultimately translates to
loyalty and positive upsides to the business.”
The Conduent CX team will be in Booth 217 to discuss how
improving customer experience translates into real and positive
business outcomes. Conduent will be showcasing CXNow, a CX as a
Service solution that provides companies, ranging from midsized to
large enterprise, a proven combination of people, proprietary
processes and platforms to drive ROI in customer service.
Conduent’s contact center services have demonstrable results,
including:
- 40% cost savings while delivering lower call handle times and
high quality.
- 30% reduction in call center inquiries utilizing automated
solutions.
- 75% reduction in call backlog leveraging speech analytics.
About ConduentConduent delivers
mission-critical services and solutions on behalf of businesses and
governments – creating exceptional outcomes for its clients and the
millions of people who count on them. Through our dedicated people,
processes, and technologies, Conduent solutions and services
enhance customer experience, increase efficiencies, reduce costs,
and improve performance for most Fortune 100 companies and more
than 500 government entities. Whether it’s touching three out of
every four health insured lives and delivering 45% of SNAP payments
in the U.S., or enabling 1.3 billion customer service interactions
and empowering 10 million employees through HR services worldwide,
Conduent services and solutions interact with millions of people
every day and move our clients’ operations forward. Learn more at
https://www.conduent.com.
Media Contact:Lisa Patterson, Conduent,
+1-816-305-4421, lisa.patterson@conduent.com
Investor Relations Contacts:Giles Goodburn,
Conduent, +1-203-216-3546, ir@conduent.com
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TrademarksConduent is a trademark of Conduent
Incorporated in the United States and/or other countries. Other
names may be trademarks of their respective owners.
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