Identiv Launches Global Services to Drive Customer Success
February 22 2018 - 8:00AM
Identiv, Inc. (NASDAQ:INVE) today launched Identiv Global Services
(IGS), with a comprehensive catalog of end-to-end services that
facilitates customer success and drives deeper adoption of the
Identiv product portfolio. IGS supports customers throughout their
premises security lifecycle from system design, to deployment to
managed services. IGS experts enable customers to address
today’s complex security and IT systems interoperability
requirements.
Using a closed loop integrated support model, IGS provides
customers with a fully staffed 24/7 global support team with a
single point of contact, and the ability to support the following
capabilities:
- Architecture and Design—Design for complex
enterprise solutions ranging from visual or cloud solutions to SQL,
network design, operating systems, reader and cards and more.
- Program Management—Resource scheduling and
management, along with software and hardware integration testing,
inventory management and logistics.
- Run and Maintain Service Level Agreements
(SLA)—Service management functions with on-site
maintenance and support, software patch and upgrades, database and
Velocity maintenance and system health.
- Support, System, Software Engineering—24/7
support with an end-to-end total solution and enterprise support
with custom reporting.
- Security and Cyber Services—From threat
mitigation to audit services, International Standards Organization
(ISO), information security, security program design and
beyond.
- Training and Processes—Includes Velocity and
service solution, along with customization, playbook and
streamlining systems and processes.
- Technology—From Salesforce to JIRA,
Confluence, Accelo, Mobile, Cloud, Asset Management, Monitoring and
SP 800-171.
“Partnering with Identiv Global Services gives us an opportunity
to deliver more options to customers, specifically with our
next-generation visitor management solution,” said Sascha Hack,
CEO, Sadevio. “This solution is changing the visitor handling
process through a wide range of diverse features. It also
centralizes important information securely, making it easily
accessible around the globe with a modern web browser. Partnering
with Identiv allows us to deliver secure new applications to
maximize the customer experience. We look forward to extending this
partnership with Identiv.”
The Identiv Global Services ecosystem includes a global network
of authorized partners that are ready to address customer service
requirements. Partners deliver best-of-breed solutions, with a keen
focus on supporting customer requirements. The ecosystem partners
address customers’ vision and cyber initiatives through
installation, program and maintenance management.
“Identiv is fully committed to its customers and continues to
bring value-add programs to ensure every customer—small and
large—gets the maximum attention and required services,” said Josh
Ebert, Manager of Identiv Global Services. “IGS delivers a
feature-rich, comprehensive program that complements our existing
Reseller and Integrator Programs to support customers’ lifecycle
management in a simplified process. The new IGS is the first of
many programs we plan to launch to enable a world of problem-free,
secure enterprise IT systems.”
For more information on Identiv Global Services, visit:
https://www.identiv.com/services/.
About IdentivIdentiv, Inc. is a global provider
of physical security and secure identification. Identiv’s products,
software, systems, and services address the markets for physical
and logical access control and a wide range of RFID-enabled
applications. Customers in the government, enterprise, consumer,
education, healthcare, and transportation sectors rely on Identiv’s
access and identification solutions. Identiv's mission is to secure
the connected physical world: from perimeter to desktop access, and
from the world of physical things to the Internet of Everything.
Identiv is a publicly traded company and its common stock is listed
on the NASDAQ Capital Market in the U.S. under the symbol “INVE.”
For more information, visit identiv.com.
Identiv Media Contact: press@identiv.com
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