Jacada Brings Together Industry Best For “Access the Experts” Discussion Series
August 26 2010 - 5:00AM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, proudly presents “Customer Service
2.0: Access the Experts,” a unique online blogging and customer
education program exclusively on Jacada.com. As part of this
educational series join Penny Reynolds, founding partner of The
Call Center School, for a complimentary webinar Thursday, September
2, 2010 at 11am ET.
“Through her many books, articles and classes, Penny Reynolds
has helped define call center best practice for the entire
industry,” said Richard Stern, senior vice president of global
marketing and products at Jacada. “We’re so pleased that we could
bring her knowledge and insights to our 'Access The Experts' series
and to our customers.”
In Penny’s webinar, you will learn the two ingredients that
contribute to customer perceptions and the resulting satisfaction
and loyalty they have with your organization. From Transactions
to Interactions: Five Essential Workforce Components to Make the
Most of Each Call will offer best practices and
thought-provoking ideas on how to get your frontline staff to move
the call center interaction from adequate to extraordinary.
“I’m so pleased to be working with Jacada and participating in
this innovative series,” said Penny Reynolds. “Sharing, learning
and developing practical solutions to today’s customer service
challenges is paramount to both The Call Center School and
Jacada.”
About Penny Reynolds:
As a Founding Partner of The Call Center School, Penny Reynolds
heads up curriculum development where she creates and teaches
courses on a wide variety of call center topics and speaks at many
industry conferences and association meetings. Penny has spent over
20 years in the call center and telecommunications industry and is
known as an industry expert. She writes frequently for industry
publications and is the author of several call center management
books, including Call Center Supervision: The Complete, Practical
Guide to Managing Frontline Staff, and The Power of One.
Jacada’s “Access the Experts” fall series will run through the
end of October 2010. For more information, and to register for this
first webinar, visit www.jacada.com.
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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