Jacada Brings Together Industry Best for “Access the Experts” Discussion Series
September 10 2010 - 5:00AM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, proudly presents “Customer Service
2.0: Access the Experts”, a unique online blogging and customer
education program exclusively on Jacada.com. As part of this
educational series join Bruce Temkin, managing partner of the
Temkin Group, for a complimentary webinar Wednesday, September 15,
2010 at 11am ET.
“Bruce’s wealth of customer experience knowledge makes him a
great asset to our fall speaker series,” said Jennifer Childress,
director of marketing communications for North America. “Bruce is
an expert on business strategies, leadership and operational
processes required to sustain superior customer relationships and
we are very excited to bring Bruce’s unique views to the ‘Access
the Experts’ series.”
In Bruce’s webinar, Turning Contact Centers Into Customer
Experience Leaders, you will understand the critical role contact
centers play in every company’s customer experience efforts. Bruce
will discuss how to transform customer experiences into meaningful
exchanges and deliver value through contact centers.
“I’ve enjoyed working with Jacada on this exciting speaker
series,” said Bruce Temkin. “This is a great opportunity to share
thoughts and insights about how companies can improve their
approach to customer experience.”
About Bruce Temkin:
Bruce Temkin, a customer experience transformist, is the
Managing Partner of the Temkin Group, a customer experience
research and consulting firm helping large organizations improve
business results by changing how they deal with customers. During
his 12 years with Forrester Research, Bruce led the company's B2B,
financial services and customer experience practices. As a Vice
President & Principal Analyst, he was the most-read analyst for
13 consecutive quarters and was one of the most highly demanded
consultants and speakers in the industry. He is the author of the
popular Customer Experience Matters blog, a noted speaker and a
frequent advisor to Fortune 500 firms.
Jacada’s “Access the Experts” fall series will run through the
end of October 2010. For more information and to register for this
webinar, visit www.jacada.com.
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Jun 2024 to Jul 2024
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Jul 2023 to Jul 2024