NEW YORK, Nov. 21, 2018 /PRNewswire/ -- LivePerson,
Inc. (Nasdaq: LPSN), a leading provider of conversational commerce
solutions, has become the first conversational commerce platform to
integrate with Datto's Autotask PSA, the business management
platform and ticketing software used by thousands of IT solution
providers and their customers.
"The new integration between Datto Autotask PSA and LivePerson
provides a solution provider's customers with an easy and
accessible way to reach them," said Joe
Rourke, director of product management, Autotask PSA at
Datto. "At Datto, we're thrilled to continue to work with leading
technology partners like LivePerson to capitalize on Autotask PSA
and its open platform, and we're confident Datto and LivePerson
customers will see an immediate efficiency increase with this
integration."
Solution providers that leverage Datto's Autotask PSA
(Professional Services Automation) now have easy access to
LivePerson's conversational commerce platform, LiveEngage, to
manage conversations and quickly answer customer inquiries. The
businesses that solution providers serve will now be able to use
popular messaging channels such as SMS, WhatsApp, Facebook
Messenger, and voice assistants, among other channels, to
communicate with their IT solution provider to get answers and
resolve issues more conveniently than ever.
LivePerson's conversational commerce platform is powered by
artificial intelligence that enables businesses to deliver
conversational experiences to their customers at scale. With the
use of bots and automation, businesses can efficiently manage and
analyze conversations, allowing them to learn from their customers
and deliver a more personalized and scalable customer
experience.
"We think this new conversational experience will be eye-opening
for the businesses that Autotask solution providers serve. Through
their own first-hand experience with messaging, they will realize
the need to offer the same LivePerson services to connect and
engage with their own customers. And since solution providers
already own this relationship, they can capitalize on selling and
delivering these solutions through LivePerson's partner program,"
says Andy Lezon, LivePerson's senior
director of Channel Sales and Partner Programs.
Current Autotask PSA users interested in LiveEngage should email
autotask@liveperson.com.
About LivePerson
LivePerson makes life easier by
transforming how people communicate with brands. Our 18,000
customers, including leading brands like Citibank, HSBC, Orange,
and The Home Depot, use our conversational commerce solutions to
orchestrate humans and AI, at scale, and create a convenient,
deeply personal relationship — a conversational relationship — with
their millions of consumers. For more information about LivePerson
(NASDAQ: LPSN), please visit www.liveperson.com.
About Datto
At Datto, our mission is to empower the
world's small and medium sized businesses with the best in
enterprise-level technology. We do it by equipping our unique
community of Managed Service Provider partners with the right
products, tools and knowledge to allow each and every customer to
succeed. It's an approach that's made us the world's leading
provider of MSP delivered IT solutions. Datto is headquartered in
Norwalk, Conn., with offices
worldwide. Learn more at www.datto.com.
CONTACT
Allison Franzese
afranzese@liveperson.com
212-609-4224
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SOURCE LivePerson, Inc.