Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence
October 05 2017 - 7:00AM
Nuance Communications, Inc. today announced that Nina, its
enterprise-grade virtual assistant, has added a series of award
wins to its growing list of industry accolades. Nina was awarded
Best Intelligent Assistant Innovation at The AI Summit and was
recognized for two standout customer deployments at the Opus
Research Intelligent Assistants Conference. These recent
acknowledgements showcase Nina’s leadership in powering virtual
assistants for leading brands globally, across industries, through
conversational and cognitive AI.
Launched in 2012, Nina was the first virtual assistant for
customer service – to span speech and text capabilities across web
and mobile channels. Nina serves as a central AI-powered “cognitive
brain” that can be developed once and then deployed across
virtually any channel consumers use to engage with brands – phone,
mobile app, messaging apps (i.e. Facebook Messenger, WeChat, etc.),
SMS/text, and IoT devices such as those powered by Amazon
Alexa.
These recent award wins are a testament to the continued
evolvement of Nina into what is today the most sophisticated
virtual assistant in the market:
- Nuance Nina named Best Intelligent Assistant
Innovation during September 27 AIconics Awards ceremony at
The AI Summit, the world’s largest conference to showcase AI
solutions that are transforming organizations. The AIconics Awards
are the only independently-judged awards that celebrate AI for
businesses and Nuance Nina was selected as part of a competitive
analysis of more than 300 entries.
- Nuance Nina and customers win Intelligent Assistant
Awards during September 18 ceremony at the Opus Research
IA Conference. Nuance was honored alongside customers FedEx and IP
Australia, with partner Datacom, for delivering notable customer
experiences through natural language understanding, machine
learning, and artificial intelligence. The Opus Research
Intelligent Assistant Awards recognize leading brands who are
utilizing virtual assistants to redefine digital commerce and
customer care.
- These recent wins come on the heels of Nuance Nina gaining
recognition from leading global research firms including being
ranked #1 among virtual assistant vendors in Forrester’s
Chatbot Vendor Ranking* and receiving the highest combined
rating among virtual assistant vendors in Opus Research’s
“Decision Makers’ Guide to Enterprise Intelligent
Assistants.”*
“We are laser focused on delivering innovative solutions for the
world’s most forward-thinking brands to engage their customers
anytime, anywhere, and through any channel,” said Robert Weideman,
general manager and executive vice president, Enterprise Division,
Nuance. “We are thrilled to once again be recognized for our
pioneering work in developing AI-powered virtual assistants, these
awards serve as testimony to Nina’s leadership and value.”
There are over 6,500 enterprises using Nuance’s self-service
technologies, processing an estimated 14 billion transactions each
year. Nuance is the only vendor to combine the tooling,
intelligence and analytics of natural language processing (NLP) and
cognitive technologies in a single platform, as well as providing
integrated security, through advanced biometrics to deliver
automated and assisted solutions specifically targeted to
Enterprise needs.
For more information about Nuance’s Nina, please visit here.
* The Top 10 Chatbots For Enterprise Customer Service, Forrester
Research, Inc., June 29, 2017* Opus Research “Decision Makers’
Guide to Enterprise Intelligent Assistants” by Dan Miller, Derek
Top, and Amy Stapleton, February 2017.
About Nuance Communications,
Inc.
Nuance Communications, Inc. (NASDAQ:NUAN) is a pioneer and a
leader in conversational and cognitive AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human
intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For Press
US
Karen Link Nuance Communications, Inc. Tel: 781-565-4797
karen.link@nuance.com
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