SALT LAKE CITY, July 6, 2016 /PRNewswire/ -- inContact, Inc.
(NASDAQ: SAAS), the leading provider of cloud contact center
software and workforce optimization tools, today announced a global
hospitality group is transitioning 250 agents from their
on-premises legacy contact center system to inContact's scalable
Customer Interaction Cloud. Implementing inContact's omnichannel
cloud solution provides the contact center tools needed to achieve
better business outcomes.
"In the hyper-competitive hospitality industry, companies
leverage customer service to distinguish their brands and rise
above their competitors," noted Paul
Jarman, CEO at inContact. "Many travel and entertainment
providers are choosing the cloud to unify their operations,
cost-effectively address their scalability requirements during peak
travel seasons, and offer more communication choices with their
discerning and valued customers."
inContact's new customer is leveraging the industry-leading
Voice as a Service network connectivity to improve its customer
service quality and reliability. inContact cloud solutions provide
a competitive advantage for this international company through a
cost effective model for their complex telecommunications needs.
Through inContact's tightly integrated omnichannel Automatic Call
Distributor and Interactive Voice Response systems, each point of
contact will be routed to the appropriate global location and
most-skilled agent for the customer's specified need.
In addition to inbound cloud contact center solutions, the
customer chose inContact Workforce Optimization to improve agent
efficiency and reduce overall contact center operation costs. The
complete solution includes inContact Quality Management, offering
robust reporting options to track all activity within the customer
experience lifecycle. Comprehensive visibility into contact center
activity, through customizable dashboards, provide real-time and
historical data reports. This valuable business intelligence
enables the company to manage their performance across all
locations while retaining the scalability needed to accommodate the
fluctuating nature of hospitality-related customer service.
Additional Information
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by
Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact
supports over 6 billion interactions per year for enterprise,
midmarket, government organizations and business process
outsourcers (BPOs) who operate in multiple divisions, locations and
global regions. To learn more, visit www.incontact.com.
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SOURCE inContact, Inc.