Say Hello, Hola, 你好, to Voice ID
April 25 2017 - 8:33AM
Business Wire
HSBC offers Voice ID in four
languages
HSBC in the US announced a new voice biometric authentication
system enabling retail customers to access their accounts by using
their own voice. HSBC is offering the technology to all of its
retail customers in four languages: English, Spanish, Cantonese and
Mandarin.
HSBC’s Voice ID verifies a customer’s voice in seconds by asking
them to say a simple pass phrase, reducing the need to use PINs,
passwords and security questions when calling to access their
accounts. The Voice ID technology analyses over 140 behavioral and
physical voice characteristics to identify and authenticate the
user. The system also includes enhanced controls that add
additional layers of security and fraud prevention.
“Remembering passwords and security questions is a common
consumer frustration, both from a convenience and security
standpoint,” said LuAnne Kingston, Head of Direct
Channels for HSBC in the US. “Voice ID demonstrates our
commitment to make banking with HSBC easier, faster and more secure
for our customers.”
HSBC’s network spans 70 countries with approximately 37 million
customers across the world. “By offering Voice ID in four
languages, we can better serve our clients, whether they’re banking
with us domestically or abroad,” said Kingston.
The launch of Voice ID in the US comes after last year’s launch
of Touch ID, which allows customers to log on to the HSBC mobile
app with the touch of a fingerprint. Customers can enroll by
calling 844-VOICE-ID.
HSBC Bank USA, National Association (HSBC Bank USA,
N.A.), with total assets of US $178.7 billion as of 31 December
2016 (US GAAP), serves 2.4 million customers through retail banking
and wealth management, commercial banking, private banking, asset
management, and global banking and markets segments. It operates
more than 230 bank branches throughout the United States. There are
over 145 in New York as well as branches in: California;
Connecticut; Delaware; Washington, D.C.; Florida; Maryland; New
Jersey; Pennsylvania; Virginia; and Washington. HSBC Bank USA, N.A.
is the principal subsidiary of HSBC USA Inc., an indirect,
wholly-owned subsidiary of HSBC North America Holdings Inc. HSBC
Bank USA, N.A. is a member of the FDIC.
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version on businesswire.com: http://www.businesswire.com/news/home/20170425006048/en/
Media enquiries:Olivia Weiss, +1
212-525-5081olivia.x.weiss@us.hsbc.com
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