Tyler Technologies Improves Citizen Connections in City of Amarillo, Texas
June 01 2021 - 8:17AM
Business Wire
Tyler’s civic services solution is latest
product to be implemented
Tyler Technologies, Inc. (NYSE: TYL) announced today that the
city of Amarillo, Texas, has successfully gone live with Tyler’s
EnerGov™ civic services solution. Specifically, the city went live
with the EnerGov citizen self-service (CSS) solution, workforce
applications, Tyler Content Manager™, Tyler Cashiering™, and
electronic plan reviews.
Amarillo desired a new tool that would make information more
readily available to citizens and improve connectivity between
systems and departments. The city is familiar with Tyler’s
expertise in public administration solutions. Amarillo is a Tyler
client using its Munis® enterprise resource planning (ERP) and
Eagle Recorder™ solutions. Ultimately, the city selected Tyler’s
civic services solution as one that would support a better customer
experience for its citizens.
“We’re excited to expand our city’s use of Tyler’s products, now
with its comprehensive civic services solution,” said Rich Gagnon,
CIO for the city of Amarillo. “Tyler’s EnerGov solution is already
helping to connect our local government offices directly with our
citizens through technology, increasing overall transparency.”
Tyler’s EnerGov CSS solution brings Amarillo’s residents into
the community development process by providing online access to
information. Residents and contractors are now able to search for
an address or parcel, apply for a permit, and request an
inspection, among other activities. EnerGov CSS’ online tools
ensure that Amarillo’s staff maintains effective communication with
residents and contractors while eliminating the need for a citizen
to make a phone call or office visit, helping to free up staff
resources in the city.
The city is already experiencing initial benefits following its
successful, on-time go-live, including:
- Beginning to eliminate silos between departments
- Streamlining the permit application process for citizens
- Reducing the number of applications citizens must search
online
- Eliminating manual and paper processes
“The city of Amarillo sees the value in connecting its software
solutions using a common technology foundation,” said Greg Savard,
general manager of Tyler’s Civic Services business unit. “We’re
excited to continue supporting Amarillo’s vision for connecting
these core functions, including records management, community
development, and enterprise resource planning to best serve its
community and staff.”
The city of Amarillo is the largest city in the Texas Panhandle
and the 14th most populous city in Texas. It has a population of
roughly 265,000.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 27,000 successful installations
across more than 11,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler has been named to Government Technology's GovTech
100 list five times and has been recognized three times on Forbes'
"Most Innovative Growth Companies" list. More information about
Tyler Technologies, an S&P 500 company headquartered in Plano,
Texas, can be found at tylertech.com.
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Kristin Welsh Allyn Media, on behalf of Tyler Technologies
214.871.7723 kristin@allynmedia.com
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