Western Union Mobile App and
westernunion.com Now Live in Malaysia
The Western Union Company (NYSE: WU), a leader in cross-border,
cross-currency money movement, has launched online money transfers
in Malaysia via the Western Union® mobile app and westernunion.com,
enabling customers to send money with a few clicks, 24/7, to almost
anywhere in the world.
Western Union’s digital services in Malaysia enable direct money
transfers for payout at Western Union’s retail network of more than
half a million agent locations in more than 200 countries and
territories, or directly into billions of bank accounts worldwide.
Western Union is fast-tracking its digital footprint across the
world and today has online services in more than 50 countries and
territories.
“We are accelerating our digital presence to mirror our iconic
retail footprint globally and locally to offer customers
multi-channel choice to suit all their money transfer needs,” said
Molly Shea, Senior Vice President & General Manager, Global
Money Transfer, Asia Pacific, Western Union. “Our customers value
us for our speed, convenience and reliability in serving their
money transfer needs – up until now, offered through our wide
retail footprint. We are pleased to take all of these features and
much more and offer our services at their fingertips via our
globally high star-rated mobile app or transactional web.
“Our customers still retain the choice to access 2,800 Western
Union Agent locationsi across the country to send money transfers
in person – this reflects our commitment to providing true choice
and more options to connect to their families and friends around
the world,” said Shea.
Western Union’s mobile app also enables customers who prefer
paying for their transactions in person to commence their
transaction on the app and then visit an agent location to complete
their transaction more quickly.
Customers can send up to RM3,000 per day and fund their
transactions online from their local internet banking accounts with
FPX (Financial Process Exchange) participating banks.
The advanced economy of Malaysia makes it a notable destination
for labor migrants from neighboring countries. According to the
IMF, Malaysia’s economy continues to perform strongly, and the
country is well on its way to achieving high-income status. On the
domestic front, Malaysia’s strong employment is boosting private
consumption, and investment is also helping to drive growthii.
Malaysia has a high smartphone penetration at 98 percentiii.
According to a study titled Unlocking the Economic Impact of
Digital Transformation in Asia Pacificiv by Microsoft and IDC
Asia/Pacific, by 2021, digital transformation will add an estimated
USD $10 billion to Malaysia’s GDP, and increase the growth rate by
0.6 percent annually, factors that underscore the need for
convenient digital channels for cross-border money transfers.
CUSTOMER GUIDANCE
In line with Central Bank of Malaysia regulations, prior to the
first use of the online service and the app, customers are required
to register on www.westernunion.com/my. Once the email address is
verified, customers will be directed to enter their valid ID
details and upload a copy of the same ID. Acceptable ID’s include a
passport, government issued ID, driver’s license, residence permit
with photo, work permit with photo, emergency passport, UNHCR Card,
military/police/government ID or I-Kad.
After registration, to complete the initial transaction,
customers should input the amount to be sent and the destination
country. Customers can then choose the “pay in store” option, enter
receiver details, verify the information is correct and click send.
Within 24 hours, customers can head to the most convenient location
with the money transfer control number (MTCN) and the same original
valid ID used during registration. In store, once the Western Union
representative verifies the original ID with the details online,
the sender can proceed to fund the transaction. The customer will
be notified via email of their successful verification. After the
initial registration and verification process, the customer can
conveniently send Western Union money transfers any time, with a
few clicks, from their mobile phone or online.
In addition to the convenience and reliability of sending money
any time, the website and app (available for iOS and Android users)
enable customers to estimate fees and foreign exchange rates for
online money transfers, view past and pending transactions, view
payout options available in the receiver’s country, and access
round-the-clock customer service. Customers can also track money
transfers online or find a Western Union agent’s location where the
money can be collected.
Customers can learn more on www.westernunion.com/my, on the app,
by calling the toll-free number: 1-800-81-3399, direct dial-in:
+85234080460, or writing to malaysia.customer@westernunion.com.
WU-G
About Western Union
The Western Union Company (NYSE: WU) is a global leader in
cross-border, cross-currency money movement. Our omnichannel
platform connects the digital and physical worlds and makes it
possible for consumers and businesses to send and receive money and
make payments with speed, ease, and reliability. As of September
30, 2018, our network included over 550,000 retail agent locations
offering Western Union, Vigo or Orlandi Valuta branded services in
more than 200 countries and territories, with the capability to
send money to billions of accounts. Additionally, westernunion.com,
our fastest growing channel in 2017, is available in more than 50
countries and territories to move money around the world. In 2017,
we moved over $300 billion in principal in nearly 130 currencies
and processed 32 transactions every second across all our services.
With our global reach, Western Union moves money for better,
connecting family, friends and businesses to enable financial
inclusion and support economic growth. For more information, visit
www.westernunion.com.
i Network data as of September 30, 2018ii
https://www.imf.org/en/News/Articles/2018/03/07/NA030718-Malaysias-Economy-Getting-Closer-to-High-Income-Statusiii
http://www.nielsen.com/content/dam/nielsenglobal/my/docs/2018/Malaysian%20Media%20Landscape%202017%20-%20Snapshot.pdfiv
https://news.microsoft.com/en-my/2018/02/06/digital-transformation-contribute-us10-billion-malaysia-gdp-2021/
View source
version on businesswire.com: https://www.businesswire.com/news/home/20181126005243/en/
Western UnionIngrid Sahu,
+9714 4373-656ingrid.sahu@westernunion.com
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