Brook Furniture Rental Optimizes Delivery Appointment Scheduling with Descartes Home Delivery Solution
September 22 2020 - 5:45AM
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, announced
that Lake Forest, IL-based Brook Furniture Rental, a leading
provider of rental furnishings for the office and home, selected
Descartes’ delivery appointment scheduling and execution solution
to improve its white glove delivery operations across 12
distribution centers in the U.S.
“Our services include expert set-up at a time that works for our
customers. Delivery appointment scheduling is a critical part of
our service, whether we’re delivering a full home worth of
furnishings to an individual or a complete office solution for a
commercial client,” said Nathan Sanders, President & CEO at
Brook Furniture Rental. “The Descartes solution is a powerful
platform for centralizing delivery appointment scheduling and route
planning across our distribution operations. By replacing manual
booking and dispatching at each distribution site and providing all
customers with delivery options in real-time at the point of sale,
we expect greater customer satisfaction and more efficient
routes.”
Descartes home delivery solution provides an end-to-end platform
for home and last-mile delivery operations that spans the delivery
appointment booking, route planning and execution, mobile
proof-of-delivery (POD) and notifications processes. Descartes
Reservations™, Descartes’ dynamic delivery appointment scheduling
solution, creates delivery appointment options that are scored,
allowing retailers to intelligently control the delivery booking
process to maximize revenue and customer experience while
minimizing costs. Descartes Route Planner™ takes committed delivery
appointments and, using advanced continuous optimization
technology, improves route productivity, which opens up additional
delivery capacity and reduces delivery costs. The solution also
manages delivery execution with intelligent dispatching and
GPS-based real-time vehicle tracking. Descartes Mobile™ helps
drivers execute the route and capture essential POD details.
Descartes Notifications™ keeps customers up to date with the
progress of the delivery through text or email messages.
“We’re pleased to help Brook Furniture Rental create an optimal
customer delivery appointment booking experience while minimizing
the cost of its delivery operations,” said James Wee, Vice
President at Descartes. “Descartes’ proven home delivery and
last-mile solution is unique in that it helps retail and
distribution companies achieve differentiated delivery service,
increase revenue and fleet productivity and effectiveness.”
About Brook Furniture Rental
Brook Furniture Rental is a customer-centric company that helps
people and companies in transition. We create warm and stylish
spaces people want to live and work in, with the finest rental
furnishings to make any space functional and comfortable. Every
day, we furnish homes and offices for people who have moved to a
new city, suffered the loss of a home, started a new business, or
experienced a major life change. Learn more at www.bfr.com, and
connect with us on LinkedIn and Facebook.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, performance and security of
logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, schedule, track and
measure delivery resources; plan, allocate and execute shipments;
rate, audit and pay transportation invoices; access global trade
data; file customs and security documents for imports and exports;
and complete numerous other logistics processes by participating in
the world's largest, collaborative multimodal logistics community.
Our headquarters are in Waterloo, Ontario, Canada and we have
offices and partners around the world. Learn more
at www.descartes.com, and connect with us
on LinkedIn and Twitter.
Global Media Contact Cara
Strohack
Tel: +1(800) 419-8495 ext. 202025cstrohack@descartes.com
Cautionary Statement Regarding Forward-Looking
Statements
This release contains forward-looking information within the
meaning of applicable securities laws ("forward-looking
statements") that relate to Descartes' solution offering and
potential benefits derived therefrom; and other matters. Such
forward-looking statements involve known and unknown risks,
uncertainties, assumptions and other factors that may cause the
actual results, performance or achievements to differ materially
from the anticipated results, performance or achievements or
developments expressed or implied by such forward-looking
statements. Such factors include, but are not limited to, the
factors and assumptions discussed in the section entitled, "Certain
Factors That May Affect Future Results" in documents filed with the
Securities and Exchange Commission, the Ontario Securities
Commission and other securities commissions across Canada including
Descartes most recently filed management's discussion and analysis.
If any such risks actually occur, they could materially adversely
affect our business, financial condition or results of operations.
In that case, the trading price of our common shares could decline,
perhaps materially. Readers are cautioned not to place undue
reliance upon any such forward-looking statements, which speak only
as of the date made. Forward-looking statements are provided for
the purposes of providing information about management's current
expectations and plans relating to the future. Readers are
cautioned that such information may not be appropriate for other
purposes. We do not undertake or accept any obligation or
undertaking to release publicly any updates or revisions to any
forward-looking statements to reflect any change in our
expectations or any change in events, conditions or circumstances
on which any such statement is based, except as required by
law.
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