State of Mobile Device Repair & Security: Q4 2017 Report
Reveals Mobile Processors Must be Prepared to Securely Overwrite
Android Devices for Up to a Decade
SAN FRANCISCO, Feb. 27, 2018 /PRNewswire/ -- Today, Blancco
Technology Group follows its successful run of Mobile Device
Performance & Health reports over the past two years with a new
mobile report designed especially for mobile processors, call
centers and resellers.
Based on data collected from iOS and Android mobile devices that
were brought in to mobile carriers and device manufacturers for
diagnostics tests and mobile erasure in North America, Europe, Asia
and Australia from October 1, 2017 to December 31, 2017, the report focuses on data
that mobile organizations can use to ensure a better customer
experience, diagnose devices more quickly and improve mobile
security best practices for data sanitization.
Key highlights from the Q4 2017 trend report include:
- Older Android Versions are Sticking Around, While iOS Users
are Quick to Update – Approximately 30.5 percent of Android
devices that underwent the Blancco mobile device erasure process in
Q4 2-17 were running Android versions from 2013 or earlier.
Meanwhile, of the iOS models wiped during this testing period
(88.83 percent) were running the latest iOS 11 update.
- Majority of Processors are Using Secure, Randomized
Overwriting Methods for Android Erasure - To address the
different erasure needs required by various Android devices, our
data shows that most Blancco customers are using secure,
software-based overwriting to erase their sensitive data. With 67%
utilizing Aperiodic random overwrite.
- Failure Rates for iOS: iPhone 6 & 6S Continue to
Disappoint - The iPhone 6 continues to have the highest failure
rates of any model, including iOS and Androids.
- Failure Rates for Android: Samsung Models Stand Out as
Problematic, but are Getting Better - Samsung models continue
to have the highest failure rate for Android phones, at nearly 34
percent. However, this is sharp decrease from the failure rates
reported in our previous mobile reports, which showed a failure
rate of 61 percent in Q2 2017 and 53 percent in Q3 2017.
"Our internal data, which matches closely with what we see in
the industry overall, showed that more than a quarter of Android
devices processed in Q4 2-17 were running software versions from
2013 or earlier, with a couple of instances as far back as Cupcake
and Donut (from 2009) coming in," said Russ
Ernst, Vice President of Product Management for Blancco.
"This shows that mobile processors must be prepared to address
devices long after they first hit the market—even up to a decade
later. To do this, you'll need to rely on erasure software that can
work across any mobile device, no matter its age, software or model
type."
In addition to these insights, mobile organizations will also
learn about the most common Android and iOS software issues,
specific model performance, and information about how failure rates
vary across different devices and regions.
At Mobile World Congress 2018 in Barcelona (February 26-
March 1, 2018), demos of the Blancco Mobile Diagnostics and
Blancco Mobile Device Eraser solutions will be available at
Blancco's booth, Hall 5 Stand 5C43.
About Blancco Technology Group
Blancco Technology Group (AIM: BLTG) is the de facto standard in
data erasure and mobile device diagnostics. The Blancco Data Eraser
solutions provide thousands of organizations with an absolute line
of defense against costly security breaches, as well as
verification of regulatory compliance through a 100% tamper-proof
audit trail. Our data erasure solutions have been tested,
certified, approved and recommended by 18 governing bodies around
the world. No other security firm can boast this level of
compliance with the most rigorous requirements set by government
agencies, legal authorities and independent testing
laboratories.
The Blancco Mobile Diagnostics solutions enable mobile network
operators, retailers and insurers to easily, quickly and accurately
identify and resolve performance issues on their customers' mobile
devices. As a result, mobile service providers can spend less time
dealing with technical issues and, in turn, reduce the quantity of
NTF returns, save on operational costs and increase customer
satisfaction.
For more information, visit our website at
www.blancco.com.
Media Contacts:
SHIFT Communications for Blancco Technology Group (US)
David Heffernan, Account
Director
T: (617) 779-1839
E: blancco@shiftcomm.com
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account
Manager
T: 44 (0) 20 8971 6427
E: blancco@saycomms.co.uk
Blancco Technology Group
E: press@blancco.co
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