SANTA MONICA, Calif.,
May 28, 2020 /PRNewswire-PRWeb/
-- TaskUs has been an industry leader when it comes to
adapting and protecting their employees in the midst of the
COVID-19 pandemic. Using innovative automation technology, the
company is gearing up to add thousands of headcount in the coming
weeks and is preparing every one of them for their return to work
in a post-pandemic world.
The company which employs thousands of knowledge workers
globally, with offices in the U.S, Philippines, India, Mexico, and Greece, anticipated that the lockdown measures
would have a devastating economic impact and acted swiftly to
mitigate it. Having personalized conversations with tens of
thousands of associates and job seekers in a few days is beyond the
capabilities of any recruitment team, which is where technology
came to the rescue. In partnership with recruitment automation
specialist Talkpush, TaskUs developed Lizzy, a conversational AI
able to answer questions on company policies, health and safety
concerns, WFH programs, and which will prepare its workforce for
the largest re-mobilization in the company's history.
In the process, TaskUs will be creating thousands of new jobs
and helping domestic economies return to normalcy faster. "We
wanted to retain the same level of accessibility and responsiveness
as before, but at a scale, we had never done before," said
Carmela Sais, TaskUs VP of
Recruitment for Southeast Asia.
"We also wanted to create a friendly experience that would help
relieve our candidates of some of the anxiety generated by the
pandemic." TaskUs has taken other measures to relieve stress and
cope with the consequences of COVID-19. To that end, the company
went door-to-door delivering computers and other electronics so
that their employees could set up their home offices.
The results have been remarkable:
- 95+% of their clients have approved our WFH model with
temporary waivers.
- Over 97% of frontline employees across the globe are
successfully working from home TODAY
- >95% of their Southeast
Asia production capacity is currently back online with a WFH
model.
- 100% of North America,
European and India capacity is
online and available for WFH.
- Hiring is still going on globally (through virtual interviews)
to fulfill growing client demand.
This initiative demonstrates that with the right tech stack and
strategy, large employers can adapt to new WFH practices in a
matter of weeks, and in the process help to accelerate the recovery
of the economy.
About TaskUs
At TaskUs, we promise four things: people, process, technology and
transformational growth. As a progressive, new-age outsourcer, we
are flexible, agile and quick to respond to clients' shifting
needs. People are our passion and our power. With a unique focus on
growth, we sit at the intersection of people and technology to
deliver deep expertise in cloud-based digital customer services. We
don't want just to support a client's business – we want to improve
its customer experience, spark innovation and drive revenue through
results.
Taskus.com
About Talkpush
Talkpush is the leading recruitment automation platform. Hiring is
about starting conversations; and Talkpush is on a mission to level
up the recruitment experience. The way people communicate is
ever-changing and talent acquisition needs to change with it. We
empower candidates by getting their voices heard; and we delight
recruiters with technology that lets them talk directly with the
right talent faster.
http://www.talkpush.com
SOURCE TaskUs