HIGHLIGHTS
From January 1st to
December 31, 2023
- Total revenues increased by $197.7
million (29.2%) compared to 2022 due to an increase in
frequencies and higher demand;
- 4.1 million passengers rode VIA Rail trains in 2023, an
increase of 815,000 (24.7%) compared to 2022;
- The Corporation pursued its modernization with the introduction
of more new trains in the Corridor and the launch of a new
reservation system offering a more intuitive booking experience for
our customers.
MONTRÉAL, May 14, 2024
/CNW/ - More than four million passengers chose to travel by
train in 2023 with VIA Rail marking its highest ridership
numbers since 2019. Year over year, ridership was up 24.7 per cent,
and the Corporation achieved important milestones in its
modernization projects delivering on its vision to be the smarter
way to move people.
"2023 was a pivotal year for VIA Rail as we introduced new
equipment, launched a modern new reservation system, restored
several key train frequencies in the Québec City–Windsor corridor,
and achieved a significant increase in revenues," said Françoise
Bertrand, VIA Rail's Chairperson of the Board of Directors. "The
end result is that we were able to better serve our customers and
build the foundation for our future growth."
2023 also marked the arrival of VIA Rail's new President and
Chief Executive Officer, Mario
Péloquin, who joined the Corporation in June. "It has been
an exciting journey to be jumping aboard at a time when VIA Rail
and passenger rail worldwide are in the midst of a profound
and far-reaching transformation," said Mario Péloquin. "VIA Rail
has already made substantive progress towards shaping the future of
rail travel in Canada, and in 2023
we took significant steps forward, reflecting our commitment to
modernization and a better travel experience for our
passengers."
ALL ABOARD THE NEW
FLEET
The progressive entry into service of the new Corridor fleet
continued in 2023, allowing VIA Rail to offer a more comfortable,
fully accessible, and more sustainable experience to more Canadians
along the Québec City – Windsor
corridor.
In October 2023, VIA Rail
officially launched the commercial service of the new fleet on the
Ottawa – Toronto route. As a result, the four major
cities in the Corridor (Québec City, Montréal, Ottawa, and Toronto) and all communities in between are
now connected by these new trains. As of December 31, 2023, 12 of the 32 new train sets
had been received, and the Corporation eagerly anticipates
connecting more Canadians in the Corridor with its new fleet in
2024.
A NEW RESERVATION SYSTEM FOR AN
EASY AND INTUITIVE EXPERIENCE
In November, VIA Rail launched its new reservation system
offering a simplified, more convenient, accessible, and autonomous
experience for our customers. More than an update of the
reservation process, this modernization project fully overhauled
all related infrastructure and systems (such as the loyalty program
and point-of-sale system).
This new reservation system allows customers to enjoy new
features, such as autonomous seat selection, as well as a
simplified process to book online for a wider variety of needs.
PASSENGERS FIRST
VIA Rail always aims for excellence. This year its efforts were
recognized in Léger's 2023 Reputation Study, where the Corporation
earned the title of most reputable company in the transportation
sector. VIA Rail increased its point total in the survey by 4
points from the year prior and bypassed all other transportation
companies for the first time since the launch of this study.
The study also recognized the efforts made by VIA Rail to foster
a positive and inclusive company culture, by ranking VIA Rail as
Canada's first employer of choice
among transportation companies.
THE FUTURE OF VIA RAIL'S
SERVICES
Across Canada, VIA Rail
operates on long-distance, regional, and remote (LDRR) routes, such
as the Canadian or the Ocean. While parts of these services are
geared toward offering a unique tourist experience to Canadians and
visitors from around the world, these routes also serve as a
lifeline for isolated communities across the country, who rely on
them to access essential services and goods.
We are thrilled that the recent federal budget has allocated
funding for VIA Rail to proceed with its transformative project to
replace the trains operating on our long-distance, regional, and
remote routes. This significant investment marks a milestone in our
journey to redefine passenger rail in every region of the country
over the coming years.
We'd like to thank the Government of Canada for their continued support and
confidence in our vision. This demonstrates a shared commitment to
enhancing sustainable transportation across the nation.
VIA Rail's annual report is available at:
https://media.viarail.ca/en/reports
About VIA Rail
VIA Rail Canada's mandate is to operate the national passenger
rail service on behalf of the Government of Canada, and to provide a safe, accessible,
efficient, reliable, sustainable, and environmentally responsible
service that meets the needs of Canadian passengers. VIA Rail
operates intercity trains connecting over 400 communities across
Canada and ensuring rail
transportation services to regional and remote communities. The
Corporation safely transported over four million passengers in 2023
and has been awarded nine Safety Awards and three Environment
Awards by the Railway Association of Canada. For more, visit our website:
https://corpo.viarail.ca/en.
Follow VIA Rail
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VIA: the blog
SOURCE VIA Rail Canada Inc.