KC Water Introduces Three Utility Payment Kiosks to Improve Customer Experience
June 02 2021 - 9:00AM
Business Wire
Kansas City utility provider has selected
CityBase to launch self-service payment kiosks for utility payment
processing
CityBase, a leading provider of government and utility payment
technology, today announced a new engagement with KC Water to make
utility payments safer, easier, and more accessible for all
customers with the installation of three self-service payment
kiosks. CityBase is a business unit of GTY Technology Holdings Inc.
(Nasdaq: GTYH), a leading provider of SaaS/Cloud solutions for the
public sector.
KC Water serves 170,000 residential and business utility
customers in Kansas City, MO. The new kiosks will be located at the
two locations where KC Water takes in-person payments, and will
enable customers to make payments using cash, check, or card safely
and securely. One indoor kiosk will be located in the payment
center at the Treasurer’s Office in City Hall, 414 East 12th
Street. One indoor and one 24/7-accessible outdoor kiosk will be
located at the KC Water customer service and payment center at 4800
East 63rd Street.
At each kiosk pay station, customers will have options to review
their balance using an account number, make a full or partial
payment, and receive a printed, texted, or emailed receipt
immediately. Customers paying by cash or check will not incur any
fees. According to CityBase kiosk usage data, the average kiosk
transaction takes under a minute to complete, which helps eliminate
lines and reduce foot traffic in payment centers for simple bill
pay.
“We are committed to accessibility and quality service for all
our customers. We wanted to provide a new payment option that would
make it more convenient for customers to pay in person without
facing unnecessary fees and delays from a third party, external
outlet,” said John Clarkson, Customer Service Officer at KC Water.
“By having our own KC Water kiosks, we can guarantee payments post
instantly, so customers don’t have to worry about their payment
being processed on time. We chose CityBase because their technology
is fast and easy to use, and they share our commitment to providing
exceptional service to our customers.”
“KC Water is doubling down on customer service by ensuring their
walk-in customers won’t face extra fees or other obstacles to
paying their bills,” said Mike Duffy, CEO and founder of CityBase.
“This is particularly important for cash customers, who are often
the most vulnerable during crises like the pandemic. We look
forward to working with KC Water to enable a safe and convenient
payment experience for all of their customers.”
About CityBase
CityBase makes government and utility technology that modernizes
and unifies the way people find, apply, and pay for services. More
than 100 government agencies, utilities, cities, and counties use
CityBase technology to provide hassle-free payments and digital
services to their customers and staff. CityBase integrates payment
functionality, business processes, and communications onto a
central, cloud-based platform that consumers can access through the
web, mobile, kiosk, or point of sale. Learn more at
thecitybase.com.
About GTY Technology Holdings Inc.
GTY Technology Holdings Inc. (NASDAQ:GTYH) (“GTY”) brings
leading public sector technology companies together to achieve a
new standard in stakeholder engagement and resource management.
Through its six business units, GTY offers an intuitive cloud-based
suite of solutions for state and local governments, education
institutions, and healthcare organizations spanning functions in
procurement, payments, grant management, budgeting, and permitting:
Bonfire provides strategic sourcing and procurement software to
enable confident and compliant spending decisions; CityBase
provides government payment solutions to connect constituents with
utilities and government agencies; eCivis offers a grant management
system to maximize grant revenues and track performance;
OpenCounter provides government permitting software to guide
applicants through complex permitting and licensing procedures;
Questica offers budget preparation and management software to
deliver on financial and non- financial strategic objectives;
Sherpa provides public sector budgeting software and consulting
services.
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