Travelocity Business Helps Companies Streamline Travel By Automating Split Ticketing Process; Frees Travelocity Business Agents
March 27 2006 - 6:00AM
Business Wire
Travelocity Business(SM) today announced that it has automated the
'split ticketing' process, a procedure that is often required in
order to fulfill a reservation after a traveler selects multiple
air carriers for a single trip. The new process, available to all
customers at no additional cost, is designed to help companies
streamline travel by increasing their 'touchless' transaction
rates, or the number of trips booked by travelers that do not
require additional follow up or help from an agent. It also aims to
help companies get the most out of pre-negotiated air programs by
automatically identifying and applying the appropriate trip
segments to the right air contracts. Equally as important is
Travelocity Business' dedication to automating processes like split
ticketing to create the most efficient agency model that results in
even better customer service for business travelers. "Make no
mistake about it, our strategy is to continue enhancing our
technology, but not just for technology's sake," said Joel Bailey,
director of Product Marketing at Travelocity Business. "As we
continue to apply technology to different types of fulfillment
processes, it frees our agents to dedicate more of their time to
helping travelers with special travel needs that can't be
automated." The Split Ticketing Process In the past, when a
traveler made a single booking that involved multiple carriers and
at least one of the carrier segments reflected a corporate
negotiated rate, it produced the need for the creation of a split
ticket so that the rate could be applied. This required a manual
process, leading the agent to take time to handle the processing
and fulfillment of the trip, and at times involving multiple calls
to the traveler. With the new process, travelers can continue to
shop and book trips as they normally would, while choosing multiple
carrier itineraries when the option best fits their travel needs.
The Travelocity Business mid-office system, based on Sabre QIK
technology, automatically cross-checks the combined cost of the
separate segments to ensure they do not exceed any company-specific
cost thresholds that can be pre-configured within the system. The
system then identifies when contracted rates are involved that
require the creation of a split ticket, applies the appropriate
segments to a company's pre-negotiated contracts, and fulfills the
transaction -- all without the involvement of an agent. The new
functionality is available to all Travelocity Business customers at
no additional cost. About Travelocity Business Travelocity Business
is a full-service corporate travel agency that helps companies
easily manage travel and reduce costs, while providing more choices
to travelers. Travelocity Business combines the savings and
convenience of online with the full service of dedicated agents
available 24/7 who typically answer the phone in 20 seconds, and
within 60 seconds guaranteed (see site for guarantee details).
Travelocity Business combines the expertise, service and travel
choices of Travelocity(R) with corporate experience gained from
serving more than half of the Fortune 200 companies. For more
information, companies can visit www.travelocitybusiness.com. Sabre
Holdings Corporation (NYSE:TSG) is a world leader in travel
commerce, retailing travel products and providing distribution and
technology solutions for the travel industry. More information
about Sabre Holdings is available at http://www.sabre-holdings.com.
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