Health Organizations are Embracing Emerging Technologies but Must Do More Amid Changing Consumer Expectations, Accenture Repo...
June 05 2019 - 6:29AM
Business Wire
A new report by Accenture (NYSE:ACN) has found that, as
digital becomes increasingly more critical in all aspects
of healthcare, organizations must master a new set of emerging
digital technologies to deliver convenient and effective care.
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According to the report, Accenture Digital
Health Technology Vision, nearly all (94%) of the
221 health executives surveyed said they believe
emerging technologies have accelerated the pace of innovation
over the past three years.
However, while technology investments have progressed,
healthcare organizations must do more to meet rising consumer
and employee expectations for when, where and how they experience
care. For example, three-fourths (77%) of health executives
believe their employees are currently more digitally mature than
their organization, resulting in a workforce “waiting” for the
organization to catch up.
The report argues that a combination of
emerging technologies known as “DARQ”—distributed
ledger, artificial intelligence (AI), extended reality
(XR) and quantum computing—will spark a step change in
becoming healthcare’s future digital foundation. More than
two-thirds (68%) of executives believe DARQ will have a
transformational or extensive impact on their organizations over
the next three years, and most (89%) are currently experimenting
with at least one DARQ technology.
The Accenture Digital Health Technology Vision report
is derived from Accenture’s most-recent annual technology
report which predicts key trends likely to disrupt business over
the next three years. Among the findings from healthcare
executives:
- Of the four DARQ technologies, 41%
believe AI will have the greatest impact on their organization over
the short-term.
- 38% of health organizations have
already adopted XR across one or more business units, the most of
any DARQ technology, creating new, immersive ways for clinicians
and consumers to experience and engage with the world around
them.
- 87% of healthcare executives agree that
the integration of customization and real-time delivery is the next
big wave of competitive advantage.
- 82% agree 5G will revolutionize
healthcare by offering new ways to provide products and
services.
- 86% believe that consumers’ digital
demographics are increasingly becoming a more powerful way to
understand their customers.
- 68% agree that within the next three
years, every employee in their organizations will be empowered with
access to a team of bots to accomplish their work.
“Like other aspects of their daily lives, consumers increasingly
expect technology to enable health organizations to meet them when,
how and where they want care,” said Kaveh Safavi, M.D., J.D.,
senior managing director of Accenture’s health practice. "Despite
considerable effort to-date, there remains a long journey ahead to
deliver the rich, individualized, experience-based relationships
that modern patients demand. But one thing is clear – it is no
longer a matter of if these needs will be met, but when. Investing
in DARQ technologies will be crucial to developing new pathways
into the future.”
Methodology
The Accenture Technology Vision is developed annually by the
Accenture Labs and Accenture Research. For the 2019 report,
Accenture gathered input from the Technology Vision External
Advisory Board, conducted interviews with technology luminaries and
industry experts. In parallel, Accenture Research conducted a
global online survey of 6,672 business and IT executives from 27
countries, including 221 U.S. and Canadian health executives. The
survey was fielded from October 2018 through December 2018.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions — underpinned by the world’s
largest delivery network — Accenture works at the intersection of
business and technology to help clients improve their
performance and create sustainable value for their stakeholders.
With 477,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
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Jenn FrancisAccenture+1 630 338
6426jennifer.francis@accenture.com
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