Generali Group and Accenture Form Joint Venture to Accelerate the Insurer’s Digital Transformation Strategy
December 16 2020 - 8:45AM
Business Wire
Group Operations Service Platform created to
support Generali Group in optimizing its services to meet the
changing needs of customers, agents and employees, while delivering
significant synergies among its business units
Accenture owns a minority stake in the venture
and will provide a team of professionals with expertise in digital
innovation and cloud migration
Generali Group and Accenture (NYSE: ACN) have created a joint
venture — Group Operations Service Platform (GOSP) — that will
leverage cloud technologies and shared technology platforms to
accelerate the insurance group’s innovation and digital
strategy.
In addition to holding a 5% ownership stake in the venture,
Accenture will provide GOSP with a team of 40 professionals with
expertise in cloud, artificial intelligence and big data to drive
rapid transformation, innovation and change management at speed and
scale.
GOSP will develop solutions that accelerate the digitization of
Generali Group’s business processes and the adoption of a
cloud-centric model. This can facilitate closer collaboration among
the insurer’s different business units, including distribution
(agencies), account management (digital wallets), and internal
management systems, which can benefit from the shared
infrastructure and expertise.
The new solutions from GOSP – including establishing more
centralized governance — can support Generali Group to improve
operational efficiencies and profitability, achieve cost savings,
and enhance service quality to meet the digital expectations of
customers, agents and employees.
Frédéric de Courtois, Generali Group General Manager, said,
“Innovation and digital transformation are of fundamental
importance in our Generali 2021 Strategic Plan. Thanks to this
partnership, we will continue the journey along the pathway set out
in our strategy, fully aware of the change that technology can
bring about in the insurance industry. At our side on this journey,
we have Accenture, a valued partner with great experience in
digital and with whom we are continuing a long-term collaboration
to support the acceleration of our digital transformation.”
Ottorino Passariello, Head of Group Operations & Processes
at Generali Group, said, “GOSP pioneers a new process in technology
governance. We are proud to initiate a unique partnership whose
capital structure is itself an innovation within the context of
information technology and digital transformation in the insurance
industry. Together, we will create new momentum in our drive to
innovate digital processes across Generali’s branch networks and
employees — and also deliver undeniable benefits to our
customers.”
Jean-Marc Ollagnier CEO of Accenture for Europe, said, “By
adopting a cloud-first approach, Generali will be able to innovate
at speed and scale. Working hand-in-hand, we can help enable
Generali to quickly and cost-efficiently create innovative
insurance products and services, which are aimed to fit the
specific needs of customers in Italy and other markets. Through
this partnership, we are not only helping Generali transform its
business, but we are also supporting its employees throughout the
transformation with a re-skilling and up-skilling program. It is a
testimony of how we deliver 360-degree value for the benefit of our
clients and their customers, partners and employees.”
Fabio Benasso, a senior managing director at Accenture and
market unit lead for Italy, Central Europe and Greece, said, “At a
time of immense change, cloud and other new technologies bring
enormous opportunities in terms of agility, resilience and
operational efficiency upon which true competitive advantage can be
built. Collaboration with a major player such as Generali Group
will enable us to help the entire insurance industry, in Italy and
globally, leveraging the full breadth of Accenture’s capabilities
and human ingenuity, which were developed over our 60 years of
market presence in Italy and through our global network of
Innovation Centers and Centers of Excellence.”
About Generali Group
Generali is one of the largest global insurance and asset
management providers. Established in 1831, it is present in 50
countries in the world with total premium income of more than €
69.7 billion in 2019. With nearly 72,000 employees serving 61
million customers, the Group has a leading position in Europe and a
growing presence in Asia and Latin America. Generali’s ambition is
to be the Lifetime partner to its customers, offering innovative
and personalized solutions thanks to an unmatched distribution
network.
About Accenture
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Interactive, Technology and
Operations services — all powered by the world’s largest network of
Advanced Technology and Intelligent Operations centers. Our 506,000
people deliver on the promise of technology and human ingenuity
every day, serving clients in more than 120 countries. We embrace
the power of change to create value and shared success for our
clients, people, shareholders, partners and communities. Visit us
at www.accenture.com
This content is provided for general information purposes and is
not intended to be used in place of consultation with our
professional advisors.
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Generali Media Relations T +39. 02.43535014
media@generali.com
Armando Barone Accenture + 39 3485608969
armando.barone@accenture.com
Natalie de Freitas Accenture +44 7380 799 196
natalie.de.freitas@accenture.com
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