PagerDuty Expands GenerativeAI Solutions with PagerDuty Advance to Mitigate Risk of Operational Outages
July 30 2024 - 8:00AM
Business Wire
With AI-powered capabilities, enterprises can
accelerate strategic roadmap initiatives, build more resilient
operations and drive digital transformation initiatives
PagerDuty On Tour - PagerDuty, Inc. (NYSE:PD), a global
leader in digital operations management, builds upon previous
generative AI (genAI) capabilities with PagerDuty Advance, which is
embedded across the PagerDuty Operations Cloud platform, including
Incident Management, AIOps, Automation and Customer Service
Operations customers. With PagerDuty Advance, organizations can
accelerate digital transformation initiatives — from operations
center modernization to automation standardization and incident
management transformation — elevating their operational excellence.
The evolution of PagerDuty Advance empowers responder teams to work
faster and smarter by using genAI to surface relevant context or
automate at every step of the incident lifecycle.
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the full release here:
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PagerDuty Advance Assistant for Slack
(Graphic: Business Wire)
“Global IT disruption and outages are becoming the new normal
due to organizations’ technical debt and a rush to harness the
power of generative AI. These are contributing factors to a greater
number of outages which last longer and are more costly,” said
Jeffrey Hausman, Chief Product Development Officer at PagerDuty.
“Building upon our genAI offerings, PagerDuty Advance provides
customers with generative AI solutions that help them scale teams
by surfacing contextual insights and automating time-consuming
tasks at every step of the incident lifecycle. Organizations can
take the next step in unlocking the full potential of AI and
automation across the digital enterprise with the help of
PagerDuty.”
Transforming Incident Management with AI and
Automation
PagerDuty Advance includes AI-powered capabilities built to
streamline manual work across the incident lifecycle,
including:
- PagerDuty Advance Assistant for Slack - A genAI chatbot
that provides helpful insight at every step of the incident
lifecycle from event to resolution directly from Slack. Using
simple prompts, responders can quickly get a summary of the key
information about the incident. It can also anticipate common
diagnostic questions and suggest troubleshooting steps, resulting
in faster resolution.
- PagerDuty Advance for Status Updates - This feature
leverages AI to auto-generate an audience-specific status update
draft in seconds, offering key insights on events, progress and
challenges. It helps to streamline communication while saving
cycles on what to say to whom, allowing teams to focus on the real
work of resolution.
- PagerDuty Advance for Automation Digest - Part of the
Actions Log, this feature summarizes the most important results
from running automation jobs in one place. Responders can make
informed decisions based on diagnostic results and even load the
output as key values into variables in Event Orchestration for
dynamic automation.
- PagerDuty Advance for Postmortems - Once an incident is
resolved, the user can elect to generate a postmortem review,
accelerating an otherwise time-consuming task of collecting all
available data around the incident at hand (including logs,
metrics, and relevant Slack conversations). In addition to
highlighting key findings, this AI-generated postmortem includes
recommended next steps to prevent future issues and indicates areas
of improvement.
- AI Generated Runbooks - AI-generated Runbooks accelerate
automation development and deployment even among non-technical
teams. Operators and developers can quickly translate plain-English
prompts into runbook automations or leverage pre-engineered prompts
as a starting point.
Interviews with early access customers revealed that PagerDuty
Advance for Status Updates can save up to 15 minutes per responder
per incident1. Given the average number of responders responsible
for status updates in enterprise organizations is five and the
monthly average number of incidents is 60, PagerDuty Advance can
save at least 75 hours a month; more than nine business days2.
Supporting Quote
“According to IDC research, customers are looking for
AI-enhanced, data-driven IT service and operations practices that
reduce resolution times, prevent issues, and improve end user
experiences. As digital products and services increasingly drive
revenue and operations, organizations can expand their advantage by
successfully implementing tools that enable rapid, context-aware
response to urgent issues,” said Snow Tempest, Research Manager for
IT Service Management at IDC.
Availability
- PagerDuty Advance Assistant for Slack is generally available
now in the U.S. and EU service regions.
- PagerDuty Advance for Status Updates is generally available now
in the U.S. and EU service regions.
- PagerDuty Advance for Automation Digest is generally available
now in the U.S. and EU service regions.
- PagerDuty Advance for Postmortems is currently in early access
in the U.S. service region.
- AI Generated Runbooks is currently in early access in the U.S.
service region.
Additional Resources
- Product Demo
- PagerDuty Advance Blog
- Webpage
- Solution Brief
PagerDuty On Tour 2024
PagerDuty On Tour is a series of global events convening
business leaders, technologists, DevOps practitioners, site
reliability engineers and more. PagerDuty On Tour will next take
place on July 31 at Beta Events in Sydney, and on August 6 at Tokyo
Midtown Hall & Conference (Hall A) in Tokyo. You can register
for the event here: https://www.pagerduty.com/ontour/
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management, enabling customers to achieve operational
efficiency at scale with the PagerDuty Operations Cloud. The
PagerDuty Operations Cloud combines AIOps, Automation, Customer
Service Operations and Incident Management with a powerful
generative AI assistant to create a flexible, resilient and
scalable platform to increase innovation velocity, grow revenue,
reduce cost, and mitigate the risk of operational failure. More
than half of the Fortune 500 and nearly 70% of the Fortune 100 rely
on PagerDuty as essential infrastructure for the modern enterprise.
To learn more and try PagerDuty for free, visit
www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
1Based on interviews conducted with more than 20 early access
PagerDuty Advance customers. 2An average business day is calculated
based on a 40-hour work week. 15 minutes x 5 responders x 60
incidents = 4,500 minutes or 75 hours.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240730055005/en/
Joel Jamora media@pagerduty.com
SOURCE PagerDuty
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