Verizon helps block 11B spam texts, 26.5B Robocalls and counting
August 11 2022 - 8:51AM
Text messages are among the most trusted ways to communicate with
one another, as well as for organizations to communicate with
customers who have opted-in to receive messages. Verizon works hard
behind the scenes to help block the bad while protecting the good.
In 2021 alone, Verizon’s advanced systems processed 267 billion
text messages and blocked delivery of more than 11 billion spam
texts to wireless customers from senders misusing our consumer
platform. As new spam campaigns are introduced, Verizon continues
to tighten measures to protect customers.
Helping organizations and individuals
ensure the right texts get through
As more organizations are communicating with
customers via text message, Verizon continues to work toward
ensuring that legitimate texts reach customers without risk of
being blocked. For this reason, Verizon requires all organizations
to comply with industry guidelines that, among other things,
require organizations to obtain consent prior to sending texts as
well as to honor opt-out requests.
There’s also an easy step customers can take in the
fight to stop spam texters. If you or someone you know receives a
spam text message, report it by simply forwarding the message to
7726 (SPAM) from your mobile phone, and never respond to or click
on a link in a message you are not expecting.
Meaningful progress on robocalls with
enhancements to Call Filter
It’s not just spam texts that are a nuisance:
robocalls can be pests as well. That’s why we’re doing even more to
help customers know who is calling with new enhancements to Call
Filter. When customers receive a call from a phone number not saved
in their contacts list, Call Filter will soon label calls with a
category such as health care or public service. This new feature
will help customers decide whether or not to answer a call.
In fact, from May to June 2022 alone, with the use
of STIR/SHAKEN, Call Filter and additional tools, Verizon
identified or blocked 2.5 billion unwanted calls for wireless
customers, detecting more than 26.5 billion spam calls to date. And
for our wireline customers, Verizon labels 1.2M calls with [V] for
verified callers and 85K with [SPAM?] for robocalls for more than
3M Fios voice customers, on a daily basis.
Spam text and robocall prevention efforts build on
the company’s network-as-a-service foundation and support core
areas of growth and innovation across mobility.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was
formed on June 30, 2000 and is one of the world’s leading providers
of technology and communications services. Headquartered in New
York City and with a presence around the world, Verizon generated
revenues of $133.6 billion in 2021. The company offers data, video
and voice services and solutions on its award-winning networks and
platforms, delivering on customers’ demand for mobility, reliable
network connectivity, security and control.
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Media contact: Ashley
Coletteashley.colette@verizon.com
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