Applebee's Says New Menu Drives Sales Increases
June 24 2011 - 5:15PM
Dow Jones News
When IHOP acquired Applebee's in 2007 to form DineEquity Inc.
(DIN), the primary area that needed improvement at Applebee's was
the menu, said Applebee's President Mike Archer.
While the all-American grill-and-bar chain has attracted guests
with its high-value proposition, the food quality was a big reason
why people weren't coming back.
In fact, 30% of lapsed Applebee's frequenters cited food- and
menu-related issues as the cause for their defection, according to
a Morgan Stanley consumer-research study released this week, which
was more than at any of the other 12 casual-dining chains included
in the survey.
However, since Applebee's has been launching new menu items
approximately every two months, the chain has been showing signs of
improvement.
With the launch of Applebee's newest addition, three "Stacked,
Stuffed and Topped" dishes, available Friday, more than 80% of the
Applebee's menu is new or improved from 18 months ago.
When consumers who are visiting Applebee's more often were asked
why in Morgan Stanley's survey, 60% cited "better food--especially
new items" as the reason.
Applebee's domestic system-wide same-restaurant sales increased
3.9% in the first quarter, compared to the same period last year.
It was the third consecutive quarter of positive same-restaurant
sales for the restaurant, and the company said the gain was driven
largely by menu improvements.
The key to designing the new menu has been finding a way to
improve the quality while still maintaining strong profit margins,
Archer said. Applebee's restaurant operating margin rose to 15.3%
from 14.8% in the first quarter.
"We were really thoughtful about how to bring this menu to
life," Archer said, with a focus on improving margins overall
through cost-saving investments. "We've been able to do so without
having an adverse impact on our margins."
The company saves big by leveraging the power of the purchasing
co-op it formed with the 3,600 collective Applebee's and IHOP
restaurants. "It allows us to achieve favorable ingredient costs,"
Archer said. "And, just because it's fresh doesn't mean it's more
expensive."
With continued commodities inflation posing a major roadblock
for most restaurant chains, DineEquity's co-op has offered some
degree of protection because of its scale. To offset further costs,
the restaurant can always raise prices a bit.
Given that value is its biggest draw, DineEquity said Applebee's
has the price protection to pass on cost increases to customers if
it needs to.
Applebee's is being cautious with just how fancy it gets with
its new menu items, so as not to become too culinary forward for
its guests.
In February, top competitor Darden Restaurants Inc. (DRI)
launched promotional pasta dishes at its Olive Garden chain that
turned out to be a step above the taste buds of its clientele.
Despite doing well in testing, the dishes, especially the
gorgonzola ravioli with shrimp, misfired when rolled out
nationally, causing same-restaurant sales to be flat for the
quarter, the company said.
Applebee's is advertising its new items as "familiar with a
twist," Archer said, "so as to not get too far off from what we are
known for and, if we do get too far out in front of the guests, we
will find that out through the testing process."
-By Annie Gasparro, Dow Jones Newswires; 212-416-2244;
annie.gasparro@dowjones.com