Multinational Insurance Broker to deploy
3CLogic's solution with ServiceNow's Financial Service Operations
(FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic, the
leading Conversational AI and Contact Center solution for
ServiceNow®, today announced its selection by a global insurance
provider to replace its existing contact center infrastructure as
part of a larger CX transformation effort. The strategic decision
is designed to complement the organization's use
of ServiviceNow's Financial Services Operations (FSO) offering
leveraged across a number of its existing product lines including
Customer Warranty Claims, Roadside Assistance, and Home
Warranties.
Serving millions of customers worldwide with innovative
insurance and protective products, the organization required a
solution that would enhance its recent investment in the ServiceNow
platform as it works to transform its end-to-end customer service
operations. The deployment will incorporate several of 3CLogic's
AI-powered capabilities purpose-built for ServiceNow, including
Conversational AI, Speech Analytics, and AI Performance &
Coaching, along with integrated call transcriptions, convenient
2-way SMS, and ServiceNow-centralized contact center reporting.
"We continue to see enterprises eager to complement their
existing investment in digital platforms, such as ServiceNow, with
contact center features purpose-built to extend the workflows and
features they already have and use," explains Matt Durkin, VP of Global Sales at 3CLogic.
"It's no secret that organizations are already juggling too many
systems, often with overlapping capabilities, which impacts ROI and
operational efficiency. We're proud to offer an alternative
approach that helps simplify the technology stack while optimizing
the overall operational costs and outcomes."
Recently named to Constellation Research's 2024 Shortlist for
Digital Customer Service and Support, 3CLogic has seen global
adoption of its solution by leading enterprises in healthcare,
manufacturing, travel, retail, higher education, finance,
non-profits, and Managed Service Providers across five continents.
As a ServiceNow-certified Technology and Build partner with
offerings available for ServiceNow's IT Service Management,
Customer Workflows, HR Service Delivery, and Source-to-Pay
solutions, the company will be unveiling its latest set of
capabilities at ServiceNow's annual Knowledge 2024 event this
May in Las Vegas.
For more information, please contact info@3clogic.com.
About 3CLogic
3CLogic transforms customer and employee
experiences with its leading Cloud Contact Center and AI solutions
purpose-built to enhance today's leading CRM and Customer Service
Management platforms. Globally available and leveraged by the
world's leading brands, its offerings empower enterprise
organizations with innovative features such as intelligent
self-service, generative and Conversational AI, agent automation
& coaching, and AI-powered sentiment analytics – all designed
to lower operational costs, maximize ROI, and optimize each
interaction across IT Service Desks, Customer Support, Sales or HR
Services teams. For more information, please
visit www.3clogic.com.
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