ANKENY, Iowa, June 4, 2024 /PRNewswire/ -- Mom's
Meals® 2023 customer satisfaction survey set all-time
records in many categories and revealed many happy customers. The
annual survey was conducted by an objective third party and
gathered feedback from over 1,200 customers from more than 30
states. To track and measure customer satisfaction, the survey
gathered responses to rate overall satisfaction, service and
customer care, meals and menus, packaging and delivery.
New records were set in:
- Overall program satisfaction — 90% of customers were
satisfied or very satisfied with the program. The top drivers of
satisfaction include the quality and variety of meals offered and
the fact that the meals help them eat healthier.
- Customer Care — Mom's Meals achieved a 95% customer care
satisfaction rating. There is a dedicated team ready to answer any
questions customers have and can provide support in up to 170
different languages.
- Packaging — Respondents noted the meals are packaged
well with a satisfaction rating of 97%. Mom's Meals places a
special focus on ensuring contents are assembled well to arrive
neat and tidy for our customers.
- Delivery Service — 93% of customers were satisfied with
their delivery service. Mom's Meals holds employee drivers and
delivery partners to high standards to deliver meals with
care.
Along with new company records, those who are very satisfied or
satisfied with Mom's Meals also have a 95% taste satisfaction rate
for the meals they have tried. The meals delivered are created
by professional chefs and registered dietitians. They create
delicious and nutritious dishes that our clients love and support
many chronic conditions. According to the survey, the top three
meals are Salisbury steak, meatloaf, and cheesy chicken and
broccoli.
"We are continuously working toward improving the lives of those
we serve and the feedback we receive from these annual surveys
helps us to innovate to meet their changing needs," said
Chris Choi, Chief Executive Officer
at Mom's Meals. "Our goal is to help customers preserve their
dignity and independence while improving their overall health and
well-being."
Additional results from the survey support this with 76% of
respondents believing that their home-delivered meals are an
important service that allows them to stay in their homes, and 92%
are aware that they have the choice in their meal selections.
"It's been an honor to serve our clients for the last quarter
century," said Choi. "We're committed to serving them for years to
come and to delivering the high-quality nutrition and excellent
service they deserve."
About Mom's Meals
Mom's Meals provides fully prepared,
refrigerated, home-delivered meals through Medicaid or Medicare
Advantage health plan benefits or for direct purchase. Mom's
Meals delivers nationwide and offers many medically tailored
options for different health conditions. Its long-term care,
chronic care and post-discharge care programs allow clients to lead
healthier lives while remaining independent at home. For more
information, visit www.momsmeals.com.
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SOURCE Mom's Meals