Mitel Expands Availability of Virtual Care and Collaboration Service to Enable Better Patient-Centric Care
June 25 2024 - 7:00AM
Business Wire
Feature-rich telehealth communication platform
enhances the journey for patients, providers, and their staff while
addressing key security, patient confidentiality, and scheduling
challenges
Mitel®, a global leader in business communications, today
announced the global availability of optimized healthcare
experiences through its Virtual Care and Collaboration Service
(VCCS). Starting with seven new European markets (UK, Belgium,
France, Italy, Spain, Netherlands, and Switzerland), the solution
will be rolled out globally during the third quarter of this
year.
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Virtual Care Collaboration Service (VCCS)
is designed to deliver innovative solutions for the challenges of
modern healthcare. (Photo: Business Wire)
Healthcare providers worldwide are facing significant financial
and resourcing pressures, while patient expectations are rapidly
rising. VCCS, which provides easy and secure digital video
consultation, is purpose-built to support healthcare providers and
insurers with an improved delivery of patient-centric care by
offering an end-to-end, secure, and compliant interactive digital
solution with a unique easy to use workflow that closely follows
the familiar in-person healthcare experience.
"Increasing demand for seamless and efficient patient care is
compelling healthcare organizations to adopt advanced
communications and collaboration solutions that can be
strategically integrated into healthcare workflows. As a key player
in this expanding market, Mitel's VCCS solution is setting a new
standard for deeply integrated solutions across the entire value
chain. Unlike traditional business process app integrations,
Mitel's VCCS offers a comprehensive approach that enhances every
touchpoint in the patient journey, from initial contact to
follow-up care. This level of integration not only improves
operational efficiency but also significantly elevates patient
experience and outcomes. Mitel’s innovative approach is a
game-changer, demonstrating the critical role of advanced
communications solutions in modern healthcare," said Elka
Popova, VP and Senior Fellow, Frost & Sullivan.
The VCCS platform is already proven to enhance the experience of
healthcare provider staff, patients and family members including
features like:
- Delivery of easy-to-use e-consultations: healthcare
professionals and patients can enjoy a secure, multimodal
experience including voice and video calls, messaging, screen
sharing and file exchange without having to download any
software.
- Unlocks new value by enabling adjacent service
offerings: VCCS enables integration with a range of workflows,
such as patient monitoring, community care, and augmented reality,
saving time and improving efficiency for healthcare professionals
who are able to access more information in a single interface.
Additionally, bedside terminal integration extends VCCS services to
the patient’s bedside during in-patient stays, creating an enhanced
hospital experience.
- Integrates with secure patient record systems: robust
and secure protocols ensure patient confidentiality is maintained
while the data remains accessible to authorized healthcare
professionals.
- Extensive implementation opportunities: VCCS can be
deployed regardless of whether the healthcare provider requires an
on-premise, private, public cloud, or a hybrid model – delivering
unparalleled choice for customers.
“The VCCS platform is built to balance better patient
experiences with improved operational efficiency for healthcare
providers, and clearly illustrates what practical innovation means
for Mitel. It is designed to enhance the patient journey at every
juncture by providing seamless integration with existing workflows,
enabling high-quality multimodal patient interactions, and,
importantly, it can be used with any technology. Mitel recognises
the healthcare industry’s need for agility, flexibility and
resilience at scale and the VCCS platform is purpose-built to
securely empower these factors without compromising patient care,”
said Martin Bitzinger, Senior Vice President, Product Management
at Mitel.
Related materials
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Organizations
About Mitel
A global market leader in business communications powering more
than two billion business connections, Mitel helps businesses and
service providers connect, collaborate, and provide innovative
services to their customers. Our innovation and communications
experts serve business users in more than 100 countries. For more
information, go to www.mitel.com and follow us on LinkedIn and X
@Mitel.
Mitel is the registered trademark of Mitel Networks Corporation.
All other trademarks are the property of their respective
owners.
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Sandrine Quinton +33 (0)130-964-301
sandrine.quinton@mitel.com