DALLAS, June 25,
2024 /PRNewswire/ -- TeamSupport, a leading
provider of support ticketing and live chat solutions, has
appointed industry veteran Grant
Stanis as its new CEO. Previously, Stanis led dynamic teams
at SaaS companies Enmark Systems, Inc. and FPX. Prior to that, he
spent ten years doing M&A at PwC, a global consulting firm.
"We're thrilled to have Grant join the team," said Charles Chen, TeamSupport board member and
partner at Level Equity. "TeamSupport is a growing software company
that works with many other growing software companies. Grant comes
with a wealth of experience in that sector, so it's a perfect
match."
An accomplished executive known for his transformational
leadership, Stanis will guide TeamSupport along a path of
continuous innovation, with a focus on AI enhancements.
"I'm excited to join TeamSupport. With its ease of use,
automation, and customer analytics, TeamSupport brings tremendous
value to companies at an affordable price," Stanis says. "I look
forward to driving even better value for our customers by investing
in new and innovative technologies like conversational AI and
automated workflows."
This month TeamSupport launched AI Assist, a suite of tools
powered by conversational AI that enables users to ask virtually
anything about a ticket. TeamSupport's latest offering is designed
to help agents provide fast, satisfying resolutions to customers
with far less manual effort.
By simply typing a response to a ticket, AI Assist can enhance
an agents' response by improving grammar or changing the tone based
on the situation. It can also summarize the history of the ticket,
draw on information from previous actions, and provide specific
resolution recommendations.
"Our mission has always been and always will be to improve our
agents' experience and efficiency in support of their customers,"
said Jonathan Lapinsky,
TeamSupport's VP of Engineering and Product. "Strategically
implementing AI into their workflow is an accelerator in that
pursuit."
About TeamSupport
TeamSupport is the premier ticketing and live chat solution
designed for support teams looking to improve customer satisfaction
and make agents' lives easier. Our intuitive, AI-powered platform
allows teams to spend less time on manual tasks and more time
building stronger relationships with customers. TeamSupport allows
agents to connect relevant teams, access valuable customer
insights, and solve complex issues with less time and effort which
ultimately improves customer satisfaction. Learn more at
teamsupport.com.
Contact: Amanda Davis
marketing@teamsupport.com
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SOURCE TeamSupport, LLC.