Escala 24x7 has made a significant investment in DANAconnect.
Together, they unite forces to drive GenAI adoption on AWS,
revolutionizing the financial services industry with AI-powered
solutions that enhance efficiency and customer experience.
WESTON,
Fla., July 14, 2024 /PRNewswire-PRWeb/
-- One of the greatest challenges for financial institutions
and insurers is adopting Artificial Intelligence (AI) and
intelligent process automation to increase sales and reduce costs.
In response to this need, Escala 24x7 and DANAconnect have teamed
up to offer clients the ability to implement cutting-edge
technologies quickly, with accelerated returns on investment
powered by AI on Amazon Web Services (AWS).
"Generative Artificial Intelligence is not
something we will see in the future; it is the reality of the
moment, a technological turning point, and the gateway to
innovation, growth, and business success." — Ignacio Perez, Chief Revenue Officer of Escala
24x7
To solidify this alliance, Escala 24x7 has made a significant
investment in DANAconnect. This investment enables a winning
strategy based on Artificial Intelligence that sets them apart as
leaders in cloud service offerings for organizations in the
financial and insurance industries.
The outlook for 2024 is encouraging, with a predicted 5% growth
for the entire IT industry in Latin
America. According to the International Data Corporation
(IDC), by 2027, the top 5,000 companies in Latin America will allocate more than 25% of
their basic IT spending to AI initiatives, leading to a
double-digit increase in product and process innovation rates.
Secure, Efficient, and Automated Digital Interactions with
AI
Escala 24x7 is AWS's most experienced partner in using AI in
technology services for the financial sector, and DANAconnect is
the leading software-as-a-service company in Customer Communication
Management (CCM) from a business perspective for this industry in
Latin America. Understanding the
challenges and obstacles for this industry, Escala 24x7 and
DANAconnect have designed tailored solutions that help banks and
insurers automate processes and securely and efficiently manage
digital interactions, while creating exceptional digital
experiences for their clients, increasing sales and renewals of
financial products, and reducing the costs associated with
contacting and processing operations.
"Our platform and Escala 24x7's cloud expertise are the perfect
complement. Escala 24x7 brings its deep knowledge of the AI
components offered by AWS, and DANAconnect provides its extensive
business-oriented AI expertise. This way, we accelerate the
development of solutions for specific cases for banks and insurers,
which are already being implemented for clients," said Paul Kienholz, CEO of DANAconnect.
This investment from Escala 24x7 in DANAconnect addresses the
business needs of financial institutions with a winning formula
that combines expertise in cloud services for the banking and
insurance industry, business process automation, and GenAI.
Currently, one of the most in-demand solutions in the financial
sector is identity validation using Artificial Intelligence (AI).
Biometric video signatures and real-time document verification
significantly improve operational efficiency. By automating and
streamlining the identity validation and document authentication
process, the time and costs associated with onboarding, product
renewals, and new sales are reduced, facilitating a smoother
experience for both clients and financial institutions.
Other solutions include personalized message creation, automatic
payment reminders, customer satisfaction surveys, and offering
additional products or services to clients based on their profiles,
needs, and consumption expectations, thereby enhancing
communication, making it more personalized, relevant, timely, and
efficient.
"Generative Artificial Intelligence is not something we will see
in the future; it is the reality of the moment, a technological
turning point, and the gateway to innovation, growth, and business
success. The synergy between Escala 24x7 and DANAconnect allows us
to build solutions on AWS for our over 400 clients, with solid and
proven returns on investment, based on cutting-edge services," said
Ignacio Perez, Chief Revenue Officer
of Escala 24x7.
"We already have GenAI cases that we are implementing for
clients, such as extracting information from documents like
insurance policies and account statements to provide support or
assistance responses based on the information in the documents. We
also create communication pieces for marketing and business
intelligence purposes," added Paul
Kienholz, CEO of DANAconnect.
The powerful collaboration between Escala 24x7 and DANAconnect
enables the offering of practical AI applications for the financial
services industry, such as:
- Accelerating client onboarding through document
automation.
- User identity authentication using advanced biometric
recognition technologies.
- Identity document validation for all countries in the Americas
and text validation in documents of various image and PDF
formats.
- Remote signing of legal documents and contracts through
biometric signatures, complemented by automatic PDF generation and
digital document signing.
- Proof of life verification before approving transactions
related to retirement funds, pensions, and insurance.
- Natural Language Processing (NLP) that allows clients to query
information contained in PDF documents via voice or text
commands.
- Enhanced client experience through AI and NLP-powered chatbots,
providing immediate and accurate responses to client inquiries and
requests.
- Generating highly personalized and relevant content for
marketing communications, enhancing cross-selling and upselling
opportunities.
All these solutions are integrated into a single low-code
automation platform, facilitating omnichannel communication,
efficiently managing communications through channels such as email,
SMS, WhatsApp, automated calls, among others.
"In addition to promoting the use of GenAI on AWS for the
financial services industry, our alliance aims to improve the
end-client experience for banks and insurers, increasing their
sales and reducing costs. All this while accelerating the digital
transformation of this industry with personalized and scalable
solutions, ensuring greater operational efficiency, regulatory
compliance, and a permanent focus on innovation," concluded
Ignacio Perez, Chief Revenue Officer
of Escala 24x7.
About DANAconnect
DANAconnect is a Customer Communication Management (CCM)
platform designed to automate and streamline customer interactions
for banks, insurers, and companies in the financial ecosystem. It
addresses clients' needs with AI-powered solutions. Every month,
DANAconnect sends at least one communication to 10% of the
population of the Americas, showcasing its market leadership and
ability to handle large volumes of transactions effectively and
efficiently through an omnichannel solution.
About Escala 24x7
Escala 24x7 is a cloud initiative accelerator, Premier Partner
of Amazon Web Services (AWS), winners of the AWS Partner of the
Year award for two consecutive years (2022 and 2023), with over 12
years of experience, 12 AWS competencies, clients in 19 countries,
a team of professionals with over 300 certifications, and more than
1,000 successful implementations in companies across Latin America. Experts in designing,
implementing, operating, supporting, and optimizing environments on
Amazon Web Services (AWS), guaranteeing agility, security, and cost
savings in the services they provide to their clients. More than
cloud service providers, they are growth, innovation, and
transformation allies for organizations.
Media Contact
Fabiana Arroyo, DANAconnect
Corp., 1 5144243782, marketing@danaconnect.com,
https://www.danaconnect.com
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SOURCE DANAconnect Corp.