Konecta revolutionizes customer engagement
through its highly advanced technology and innovative solutions,
setting new industry standards in the CX outsourcing services
industry
SAN ANTONIO, July 29, 2024 /PRNewswire/ -- Frost &
Sullivan recently analyzed the customer experience (CX)
outsourcing services industry and, based on its findings,
recognizes Konecta with the 2024 Latin American Company of the
Year Award. Konecta is a best-in-class business process outsourcing
and customer relationship management services provider that
leverages disruptive technology to enhance customer engagement and
operational efficiency.
![Konecta Award Logo Konecta Award Logo](https://mma.prnewswire.com/media/2470046/Konecta_Award.jpg)
Konecta employs artificial intelligence (AI) and automation
technologies to deliver sophisticated, multichannel customer
interactions to over 500 clients across 26 countries. The company
provides a seamless customer journey, reducing costs and human
errors while maintaining high-quality service for its clients in
multiple industries, such as technology, telecommunications,
finance, healthcare, and utilities. For this reason, Konecta has
rapidly grown to become one of the top providers in Latin America, with an influential presence in
Argentina, Peru, Chile,
Colombia, and Mexico.
As the market evolves, the company has transitioned from
traditional call center services to high-value, technology-driven
solutions in the last few years. It increasingly integrates AI and
automation to ensure fast and efficient interactions while
minimizing costs. This enables Konecta to handle complex customer
interactions with unmatched precision and empathy, adjusting to new
market demands and technological advances that shape customer
expectations.
"Konecta's business has successfully transformed from mere call
center services to higher-value and technology-intensive
transformational solutions," said Sebastian Menutti, industry
principal at Frost & Sullivan.
With its consistent customer-centric approach, the company
partners with its clients to deliver outstanding CX and ensures
seamless integration by thoroughly assessing clients' unique needs.
Moreover, the company's exceptional customer relations, feedback
mechanisms, and continuous support establish long-lasting
relationships and trust. For this reason, the company implemented
data lab services utilizing state-of-the-art analytics and data
visualization techniques to better understand its clients' pain
points and gain deeper insights into their business
performance.
Konecta also emphasizes the importance of a horizontal
organizational structure, which fosters collaboration and
innovation across multidisciplinary teams. This structure allows
the rapid development and deployment of new solutions to meet the
ever-evolving market needs, prioritizing security and compliance
with industry regulations while facilitating digital
transformation.
"Konecta focuses on boosting digital transformation and data lab
services centered on innovation and continuous process improvement.
By utilizing agile methodologies and keeping the end users in mind,
the company develops new and innovative solutions through
multidisciplinary teams, a horizontal organizational structure, and
state-of-the-art technology and security capabilities," noted
Marcos Ainchil, best practices research analyst at Frost &
Sullivan.
Each year, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in terms of
growth strategy and implementation in its field. The award
recognizes a high degree of innovation with products and
technologies, and the resulting leadership in terms of customer
value and market penetration.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Ashley Shreve
Ashley.weinkauf@frost.com
About Konecta
Konecta is a leading innovative global service provider in
customer management business process outsourcing, with 130,000
passionate employees working in 30 languages across 4 continents
and 26 countries. Focusing on the unique needs and opportunities of
each industry, Konecta offers a full range of end-to-end customer
management solutions – including acquisition, retention, customer
service, technical support, and collection – all based on a
sustainable business model. These services are built on a portfolio
of world-class expertise covering customer experience and process
management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta
delivers global revenues of approximately €2 billion with more than
500 clients, covering some of the biggest names in telecoms,
energy, banking, mobility, retail, and e-commerce.
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