Magento and New Relic Expand Partnership to Deliver Critical Performance Analytics for Retailers
August 19 2015 - 8:00AM
Business Wire
Empowering companies to provide an optimal shopping experience
and driving higher conversion rates
Magento, an eBay Enterprise company, in partnership with
New Relic, Inc. (NYSE:NEWR), today announced an extension for the
New Relic Software Analytics Cloud, designed to provide customers
with a deeper understanding of their applications’ performance and
customer engagement activities. Magento retailers can now access
powerful software and business analytics through custom dashboards
delivered by New Relic Insights and use New Relic APM (Application
Performance Monitoring) to improve site speed and stability. The
extension is available on the Magento Connect marketplace for both
the Enterprise Edition and Community Edition platforms.
This Smart News Release features multimedia.
View the full release here:
http://www.businesswire.com/news/home/20150819005330/en/
“There is no question that website performance is a key factor
in driving transactions and inspiring customer loyalty. By reducing
website page response times by one second alone, a site’s
conversion rate can increase by seven percent, according to The
Aberdeen Group,” said Steve Yankovich, chief product officer, eBay
Enterprise.1 “Our partnership with New Relic gives retailers using
the extension a crucial line of sight into their business,
performance and environmental data, which allows for better
informed decisions to drive higher conversion rates, and ultimately
generate more revenue.”
“Real-time performance is a critical consideration for online
retailers,” said John Gray, senior vice president of business
development, New Relic. “Our partnership with Magento brings the
power of software analytics to Magento users, including real-time,
customized dashboards that show customer engagement data and other
elements impacting their business. With New Relic, Magento
customers can make data-driven decisions to improve
performance and business results.”
New Relic Reporting for Magento has already proven to be
invaluable to Jewelry.com’s business by providing visibility into
previously unavailable application and business data. “Using the
New Relic Reporting extension for Magento and New Relic APM has
allowed us to pinpoint ways to improve site performance and cut the
time it takes to resolve issues,” said Jon Azrielant, director of
marketing, Jewelry.com. “Alerts notify us whenever we have an issue
and access to real-time performance and transaction dashboards lets
us know exactly where we need to focus our development efforts to
optimize our site’s shopping experience.”
This partnership allows Magento retailers to use New Relic APM
and New Relic Insights to easily monitor, in real time, their
site’s software and business analytics so that they can prevent
bottlenecks and better understand how software performance is
impacting their bottom line. The extension was built for Magento by
New Relic partner, Blue Acorn, and key benefits include:
New Relic Application Performance Monitoring
- Code-level visibility, end-to-end
transaction tracing, and detailed analysis of environment and
performance data to improve site speed and stability.
- Easy setup of custom alerts and
triggers to ensure that key transactions are running quickly and
reliably.
- Management of Magento third-party
extensions and application dependencies to quickly find and fix any
potential issues.
- Tracking of platform performance,
environments and error data over time to discover trends and
underlying issues.
- In the Enterprise Edition, easy
identification of impact from technology changes, like flushing the
full-page cache, with markers in New Relic APM.
- Option for entirely new views of how
software impacts the bottom line by seeing how application and
environment changes influence business metrics.
New Relic Insights
- Visualization of Magento business,
performance, and environment data in a real-time, customizable
dashboard.
- Additional reporting on transaction
activity, page views, order values, catalog size, customer counts,
admin users, and more, to go beyond standard performance
reporting.
- Creation of custom New Relic Query
Language (NRQL) queries for ad hoc reporting of Magento business
and application metrics.
- Enriched reporting in New Relic
Insights that can be combined with other Magento data and events by
adding to the open source New Relic Reporting extension.
For more information on how to get started with the New Relic
for Magento extension, sign up for our webinar hosted by New Relic
today, Aug. 19 at 10 a.m. PDT. Magento customers can get a 60-day
free trial of New Relic at http://newrelic.com/magento.
About eBay Enterprise
eBay Enterprise is a leading global provider of retail-optimized
commerce solutions, including the Magento platform, order
management, fulfillment, customer care, and marketing solutions. We
enable brands and retailers of all sizes to deliver consistent
omnichannel experiences across all retail touch points to
attract and engage new customers, convert browsers into loyal
buyers, and deliver products with speed and quality. With
unrivaled flexibility and control, our clients are armed to
accelerate sales growth and win with today’s digitally connected
consumer. eBay Enterprise is headquartered in King of Prussia, Pa.
and has offices in Austin, Barcelona, London, Los Angeles, New
York, and Shanghai. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY)
company. More information can be found
at www.ebayenterprise.com and www.magento.com.
About New Relic
New Relic is a software analytics company that makes sense of
billions of data points about millions of applications in real
time. New Relic’s comprehensive SaaS-based solution provides one
powerful interface for web and native mobile applications and
consolidates the performance monitoring data for any chosen
technology in your environment. More than 500,000 users and 12,000
paid business accounts trust New Relic to tap into the billions of
real-time metrics from inside their production software—and provide
answers to their important business questions. When your brand and
customer experience depend on the performance of modern software,
New Relic provides insight into your overall environment. Learn
more at newrelic.com.
New Relic is a registered trademark of New Relic, Inc.
1 Aberdeen Group, “The Performance of Web Applications:
Customers Are Won or Lost in One Second” (November 2008)
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150819005330/en/
eBay EnterpriseNicole Connell, 610-491-4177Twitter:
@eBayEnterprisenews@ebayenterprise.comorNew Relic, Inc.Andrew
Schmitt, 415-869-7109Twitter: @NewRelicaschmitt@newrelic.com
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