Marchex Receives 2023 Artificial Intelligence Breakthrough Award and 2023 APPEALIE SaaS + Software Award
June 21 2023 - 8:00AM
Business Wire
Two Latest Marchex Awards Honor Continued AI
Leadership and Innovation
Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered
conversation intelligence company that helps businesses turn
strategic insights into the actions that drive their most valued
sales outcomes, today announced that Marchex Engage for Automotive
has been selected as the “Best AI-based Solution For Sales” in the
sixth annual AI Breakthrough Awards program conducted by AI
Breakthrough, a leading market intelligence organization that
recognizes the top companies, technologies and products in the
global Artificial Intelligence (AI) market today. This year’s
program attracted more than 3,200 nominations from over 20
different countries throughout the world.
The mission of the AI Breakthrough Awards is to honor excellence
and recognize innovation, hard work and success in a range of AI
and machine learning related categories, including Generative AI,
Computer Vision, AIOps, Deep Learning, Robotics, Natural Language
Processing, industry specific AI applications and many more.
Marchex Engage for Automotive is a powerful sales enablement
solution that leverages AI, specifically natural language
processing and machine learning, to empower dealership sales teams
and enhance the buying experience for consumers. By unlocking the
content of conversations with car buyers who are highly likely to
make a purchase, this solution provides dealership sales teams and
vehicle manufacturing customers with the insights and tools they
need to close more deals and drive revenue growth.
“Understanding consumer-to-business conversations to improve the
vehicle sales process is a game-changer for the automotive
industry. This is a sector that has had to evolve as it recovers
from a supply-constrained environment. Thanks to Marchex,
dealerships, manufacturers, and other key players in the sector can
capitalize on consumer data,” said James Johnson, managing
director, AI Breakthrough. “Congratulations to Marchex. Their
expertise and experience and flexible and scalable platform empower
manufacturers and dealers to glean insights that measurably improve
their customers’ experience and their own bottom lines.”
In addition, Marchex was recently recognized as
Software-as-a-Service (SaaS) Award winner at the 2023 APPEALIE SaaS
+ Software Awards. APPEALIE SaaS Award winners were selected using
Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and
third-party analyst research.
Marchex developed its conversation intelligence capabilities
using a massive historical data set: The company annually processes
more than one billion minutes of consumer-to-business voice
conversations, 500 million phone calls, and 18 million text
messages.
“These awards are testament to our team’s hard work, as well as
the power and continued evolution of Marchex’s AI-powered
solutions,” said Edwin Miller, Marchex CEO. “We are grateful for
the recognition and are more committed than ever to continue
innovating and delivering on our conversation intelligence platform
to help our customers thrive and modernize their processes while
increasing efficiency.”
About Marchex
Marchex’s award-winning conversation intelligence platform,
featuring AI-powered sales engagement and marketing solutions,
helps businesses turn strategic insights into the actions that
drive their most valued sales outcomes. Our multichannel voice and
text capabilities enable sales and marketing teams to deliver the
buying experiences that today’s customers expect. Marchex is the
trusted conversation intelligence partner for market-leading
companies in critical industries, including many of the world’s
most innovative and successful brands.
Please visit http://www.marchex.com, www.marchex.com/blog or
@marchex on Twitter (Twitter.com/Marchex), where Marchex discloses
material information from time to time about the company, its
financial information, and its business.
About APPEALIE
The APPEALIE SaaS Awards are the most selective in software.
Winning SaaS apps are selected on the basis of customer feedback
and data, including Net Promoter Scores™. APPEALIE also conducts
further due diligence beyond entrant applications to ensure each
winner meets its standards of excellence. Pronounced “appeal-eee,”
our name APPEALIE originates from our mission to recognize the most
appealing apps in SaaS. https://appealie.com/.
Attribution: Net Promoter, Net Promoter Score, and NPS are
registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred Reichheld.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and
recognition platform for global technology innovation and
leadership, the AI Breakthrough Awards program is devoted to
honoring excellence in Artificial Intelligence technologies,
services, companies and products. The AI Breakthrough Awards
provide public recognition for the achievements of AI companies and
products in categories including AI Platforms, Robotics, Business
Intelligence, AI Hardware, NLP, Computer Vision and more. For more
information visit AIBreakthroughAwards.com.
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Trevor Caldwell Marchex Investor Relations Telephone:
206.331.3600 Email: ir@marchex.com
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