Singapore's SingTel Deploys Micromuse's Netcool(R) Solution for Assurance of Fixed Line and Mobile Service Delivery Infrastructu
November 08 2005 - 3:05PM
Business Wire
Micromuse Inc. (Nasdaq: MUSE), the leading provider of
ultra-scalable, realtime business and service assurance software,
today announced that Singapore Telecommunications Limited
(SingTel), has implemented the Netcool solution to deliver enhanced
service assurance, visibility and service level metrics for its
fixed line and mobile voice and data networks. SingTel has
significant operations in Singapore and Australia as well as a
further presence in 35 cities across 17 countries. "SingTel
continues to invest in our extensive communications infrastructure
to ensure the delivery of consistent, reliable and quality service
uptime to our customers," said Mr. Hoh Wing Chee, SingTel's Vice
President of Network Operations. "The Netcool solution, which we
are implementing for our new Integrated Network Operations Support
System in Singapore, will enable us to view, assess and proactively
manage our fixed and mobile network infrastructure as well as
services from a single point of control. It will help improve our
efficiency as we consolidate and automate our functions."
Micromuse's Netcool solutions provide an end-to-end service
assurance, service quality management, and consolidated operations
management platform across SingTel's fixed line and mobile
networks. Utilizing the Netcool solutions, SingTel's operations
staff can gain a centralized, realtime, web-enabled service level
view of consumer and corporate services. This helps staff to
monitor and manage the performance, availability and status of its
service-delivery infrastructure and to quickly identify and
prioritize infrastructure faults before they impact customer
service or breach service level agreements. NCS Communications
Engineering Pte. Ltd. (NCSCE), the system integrator, and Fastwire,
a Micromuse channel partner, delivered the design and
implementation of SingTel's network and systems management
infrastructure to ensure the rapid implementation of the Netcool
solutions and to deliver a management solution that provides
SingTel with a scalable service assurance platform and earlier
return on investment. "Micromuse is pleased to be delivering
strategic service assurance solutions to SingTel," said Matthew
Wee, South East Asia Regional Director for Micromuse. "Micromuse's
Netcool solutions enable timely, accurate and integrated service
level views for large, complex IT infrastructures, helping the
world's largest service providers to provide enhanced customer
care, product innovation and service quality." About SingTel
SingTel is Asia's leading communications group with operations and
investments around the world. Serving both the corporate and
consumer markets, it is committed to bringing the best of global
communications to customers in the Asia Pacific and beyond. With
significant operations in Singapore and Australia (through
wholly-owned subsidiary SingTel Optus), the Group provides a
comprehensive portfolio of services that include voice and data
services over fixed, wireless and Internet platforms. The Group
also has major investments in Bangladesh, India, Indonesia, the
Philippines and Thailand. Together with its regional partners,
SingTel is Asia's largest multi-market mobile operator, serving
more than 71 million customers in seven markets. SingTel employs
more than 19,000 people worldwide and had a turnover of S$12.62
billion (US$7.65 billion) and net profit after tax of S$3.27
billion (US$1.98 billion) for the year ended 31 March 2005. More
information can be found at www.singtel.com and www.optus.com.au.
About Fastwire Fastwire is the solution architect of choice for
Asia's leading service providers. We are a systems integrator
providing advanced technology solutions, specializing in the
design, implementation and support of turnkey OSS and network
solutions. Fastwire's consultants have attained the highest level
certification in key technology areas. Whatever stage your business
is at, Fastwire can help. Fastwire maximizes value to our customers
through a unique consulting process which delivers a tailor made
package to meet your specific requirements. From this Fastwire
produces a turnkey solution that you know works. Fastwire was
established in 1998, with offices in Sydney (HQ), Melbourne,
Canberra, New Zealand and Singapore. The website is
www.fastwire.com.sg. About Micromuse Micromuse Inc. (Nasdaq: MUSE)
is the leading provider of ultra-scalable, realtime business and
service assurance software solutions. The Netcool(R) software suite
provides organizations with the assurance that their IT systems are
supporting and driving profits 24 hours a day. Unlike traditional
infrastructure management systems, Netcool solutions provide
realtime end-to-end visibility and accurate troubleshooting from a
business perspective. Such business intelligence allows
organizations to respond to problems quickly, streamline workflow
processes and improve business uptime. Micromuse customers include
BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC
DeltaCom, JPMorgan Chase, MCI, T-Mobile, and Verizon. Headquarters
are located at 650 Townsend Street, San Francisco, Calif. 94103;
(415) 568-9800. The Web site is at www.micromuse.com. Micromuse and
Netcool are registered trademarks of Micromuse Ltd. All other
trademarks and registered trademarks in this document are the
properties of their respective owners. Any statements contained in
this press release that do not describe historical facts may
constitute forward-looking statements as that term is defined in
the Private Securities Litigation Reform Act of 1995. Any
forward-looking statements contained herein are based on current
expectations, but are subject to a number of risks and
uncertainties. The factors that could cause actual future results
to differ materially from the forward-looking statements include
the following: fluctuations in customer demand, the Company's
ability to manage its growth (including the ability to hire
sufficient sales and technical personnel), the risks associated
with the expansion of the Company's distribution channels, the risk
of new product introductions and customer acceptance of new
products; the rapid technological change which characterizes the
Company's markets, the risks associated with competition, the risks
associated with international sales as the Company expands its
markets, and the ability of the Company to compete successfully in
the future, as well as other risks identified in the Company's
Securities and Exchange Commission Filings, including but not
limited to those appearing under the caption "Risk Factors" in the
Company's most recent Quarterly Reports on Form 10-Q and on Form
10-K on file with the Securities and Exchange Commission and
available on the Company's Web site.
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