Nayax Opens Additional Technical Support Center
January 11 2024 - 6:30AM
Nayax Ltd. (Nasdaq: NYAX; TASE: NYAX), a global commerce
enablement, payments and loyalty platform designed to help
merchants scale their business, today announced the opening of a
new Technical Support Center for the US market. Since the opening,
Nayax has immediately seen enhanced support quality, reduced call
times and increased customer satisfaction from significantly
extending support resources. This additional new tier 1 Technical
Support Center reflects Nayax's mission to put the customer at the
center of its operations.
Nayax's significant growth over the past few
years has led to increased and ongoing demand for customer support.
With cross company efforts, Nayax has taken initiatives to further
enhance the customer experience, such as creating step-by-step
guides that can be easily accessed online, YouTube videos that
address the most common problems that customers face, and
communicating product updates via several different channels,
helping customers become more self-sufficient. Nayax has also
worked to automate several onboarding processes, such as the newly
released customer transfer portal and the indirect purchase landing
page, which will help reduce calls to various teams in the coming
weeks, and ultimately decrease wait times for customers calling in
for technical support. This infrastructure will allow Nayax to
scale with continued growth and not compromise technical support
responsiveness.
“We’re excited to bring this new Technical
Support Center online, allowing us to expand our support team. We
are also looking forward to extending our hours in the near future
to provide additional support to our customers,” said Carly Furman,
CEO, Nayax North America. “I’d personally like to thank the entire
Nayax team for leaning in to accomplish this goal of creating
another Technical Support Center and, of course, thank our
customers who have continued to trust us as their cashless
technology partner.”
Forward-Looking Statements
This press release contains statements that
constitute forward-looking statements. Many of the forward-looking
statements contained in this press release can be identified by the
use of forward-looking words such as “anticipate,” “believe,”
“could,” “expect,” “should,” “plan,” “intend,” “estimate” and
“potential,” among others. Forward-looking statements include, but
are not limited to, statements regarding our intent, belief or
current expectations. Forward-looking statements are based on our
management’s beliefs and assumptions and on information currently
available to our management. Such statements are subject to risks
and uncertainties, and actual results may differ materially from
those expressed or implied in the forward-looking statements due to
of various factors, including, but not limited to: our expectations
regarding general market conditions, including as a result of the
COVID-19 pandemic and other global economic trends; changes in
consumer tastes and preferences; fluctuations in inflation,
interest rate and exchange rates in the global economic environment
over the world; the availability of qualified personnel and the
ability to retain such personnel; changes in commodity costs,
labor, distribution and other operating costs; our ability to
implement our growth strategy; changes in government regulation and
tax matters; other factors that may affect our financial condition,
liquidity and results of operations; general economic, political,
demographic and business conditions in Israel; the success of
operating initiatives, including advertising and promotional
efforts and new product and concept development by us and our
competitors; and other risk factors discussed under “Risk Factors”
in our annual report on Form 20-F filed with the SEC on March 1,
2023 (our "Annual Report"). The preceding list is not intended to
be an exhaustive list of all of our forward-looking statements. The
forward- looking statements are based on our beliefs, assumptions
and expectations of future performance, taking into account the
information currently available to us. These statements are only
estimates based upon our current expectations and projections about
future events. There are important factors that could cause our
actual results, levels of activity, performance or achievements to
differ materially from the results, levels of activity, performance
or achievements expressed or implied by the forward-looking
statements. In particular, you should consider the risks provided
under “Risk Factors” in our Annual Report. You should not rely upon
forward-looking statements as predictions of future events.
Although we believe that the expectations reflected in the
forward-looking statements are reasonable, we cannot guarantee that
future results, levels of activity, performance and events and
circumstances reflected in the forward-looking statements will be
achieved or will occur. Each forward-looking statement speaks only
as of the date of the particular statement. Except as required by
law, we undertake no obligation to update publicly any
forward-looking statements for any reason, to conform these
statements to actual results or to changes in our expectations.
About Nayax
Nayax is a global commerce enablement and
payments platform designed to help merchants scale their business.
Nayax offers a complete solution including localized cashless
payment acceptance, management suite, and consumer engagement
tools, enabling merchants to conduct commerce anywhere, at any
time. With foundations and global leadership in serving unattended
retail, Nayax has transformed into a comprehensive solution focused
on our customers' growth across multiple channels. Today, Nayax has
9 global offices, approximately 800 employees, connections to more
than 80 merchant acquirers and payment method integrations and is a
recognized payment facilitator worldwide. Nayax's mission is to
improve our customers' revenue potential and operational
efficiency.
Public Relations Contact:Courtney Tolbert5W
PRctolbert@5wpr.com
Investor Relations Contact:Virginea Stuart
GibsonVice President, Investor
Relationsvirgineas@nayax.com
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