Pega Extends Relationship with HMRC Through Customer Engagement Enterprise Agreement
May 13 2024 - 3:00AM
Business Wire
Relationship helps HMRC Deliver Streamlined Tax
Services
Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI
decisioning and workflow automation platform provider, today
announced a strengthened relationship with HMRC, the UK's tax
authority. HMRC signed a new five-year agreement that expands their
use of Pega software and underscores Pega’s commitment to
supporting HMRC's digital transformation journey.
Pega software has been used by the Authority to simplify and
personalise customer experience for many years. The new agreement
will support greater use of Pega’s Customer Service and Decisioning
software across HMRC, enabling an increased digital and proactive
self-service experience for the citizen, and reduced complexity for
tax advisors.
"Pega is proud to play a part in the success of UK public
services, supporting government departments to work smarter,
improve collaboration, and transform digitally,” said Simon
Haydn-Lee, managing director, EMEA North, Pega Government. "Our
solutions enable departments to create personalised and efficient
interactions for citizens, and we are proud to support HMRC as the
organisation transitions to a greater level of digital adoption,
simplified taxpayer interaction, and accelerated benefit
payments.”
Pegasystems: A Government-Wide Solution
Pega software tackles common departmental challenges by
intelligently automating processes, accelerating decision-making,
minimising backlogs, and identifying fraud in critical spending
areas like grants and benefits. The platform's reusability
principle simplifies the adoption of shared systems and common
practices.
Pega software is used by some of the largest governments around
the world to deliver successful solutions. The company has a track
record in leading government departments to automate large-scale
and complex workflows including the US Census, the New South Wales
Department of Planning and Environment, the Swedish Public
Employment Service, and a number of UK government departments
including His Majesty's Revenue & Customs, Department for Work
and Pensions, Ministry of Defence, Home Office, Department for
Energy Security and Net Zero, Department for Environment, Food and
Rural Affairs, Department for Education, Department for Science,
Innovation & Technology.
Notes to Editors
Details of this contract can be found on the UK government
contracts finder website here
About Pegasystems Pega provides a powerful platform that
empowers the world’s leading organizations to unlock
business-transforming outcomes with real-time optimization. Clients
use our enterprise AI decisioning and workflow automation to solve
their most pressing business challenges – from personalizing
engagement to automating service to streamlining operations. Since
1983, we’ve built our scalable and flexible architecture to help
enterprises meet today’s customer demands while continuously
transforming for tomorrow.
For more information on Pegasystems (NASDAQ: PEGA) visit
www.pega.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240513201428/en/
Press Contact: Jo Richardson Pegasystems Ltd.
Jo.richardson@pega.com
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