CallTower Chooses Siebel CRM OnDemand Over Salesforce.com; Leading Provider of Always-On Hosted Communications Solutions for Bus
November 02 2005 - 8:00AM
Business Wire
Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of
customer-facing solutions, today announced that CallTower, Inc.,
the leading provider of always-on, scalable, enterprise-class
hosted communications, selected Siebel CRM OnDemand over
Salesforce.com for its strategic CRM implementation. Headquartered
in San Francisco, Calif., CallTower delivers hosted VoIP
communications solutions built with high-end features and
applications not found in other VoIP products, and based upon Cisco
infrastructure, to growing businesses throughout North America.
CallTower provides growing companies with a comprehensive scalable
suite of vertical market applications, enterprise-class
reliability, single point of support, productivity-enhancing
features, and 24/7 service for a fixed monthly fee. CallTower's
outsourced solution suites eliminate companies' need to maintain
dedicated IT resources to manage the communications infrastructure.
CallTower is the only hosted VoIP communications solution provider
that combines advanced applications and solutions into a
convenient, scalable solution for growing businesses. When it came
time to replace its CRM solution, CallTower looked at hosted
offerings that provide rapid deployment capabilities with no
up-front IT investment. "Siebel CRM OnDemand quickly proved it was
the right solution for our explosive growth," said Mark Harris,
Executive Vice President of Sales and Marketing, CallTower. "We
were impressed by the intuitive interface, the built-in business
intelligence, and the product's ability to scale as our business
grows. Plus it offered these features at a lower price than
Salesforce.com, enabling CallTower to deliver increased business
value to customers across the healthcare, financial services,
legal, and consulting markets." The explosive growth in the VoIP
communications solutions market has incrementally increased demand
for CallTower's advanced, scalable, always-on suite of
communications solutions. As a result, the Siebel CRM OnDemand
solution is designed to support CallTower's opportunity management
and forecasting for its sales organization and lead tracking for
the marketing group. CallTower considers Siebel CRM OnDemand's
service request management capability critical to maintaining and
improving excellent customer support, especially in its role as the
single point of service for all its customers' communications
needs. The professional services team at Siebel offered CallTower a
turnkey solution that included tightly integrated workflow
capabilities from WebQA, a Siebel CRM OnDemand Alliance Partner
offering an integrated hosted self-service solution. "We're eager
to really understand historical opportunities -- in order to
identify, for example, if the forecasts we made three months ago
were accurate," continued Harris. "The built-in business
intelligence in Siebel CRM OnDemand will allow us to fine-tune our
forecasting so we can more accurately plan our business. It's this
kind of true business value that attracted us to Siebel CRM
OnDemand. No one else is doing anything like it today." Siebel's
hosted software solutions and deployment capabilities are a
critical enabler of its new Customer Adaptive Solutions
Applications Strategy and Architecture. Companies embracing Siebel
Customer Adaptive Solutions will be able to more effectively and
quickly anticipate customer needs, realign their customer-facing
business processes for systemic and consistent improvement, and
direct the right actions across their businesses to maximize
customer satisfaction and profitability. About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web
and accessible from an Internet browser at a fixed price per user
per month. Customers can deploy Siebel CRM OnDemand quickly,
easily, and affordably without any up-front IT investments. Hosted
by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and
service functionality; built-in customer analytics; virtual call
center technology; embedded best practices; and world-class hosting
services and support. Siebel CRM OnDemand is now available for
purchase. For more information, visit www.crmondemand.com. About
CallTower CallTower is the leading provider of hosted
enterprise-class VoIP communications for growing businesses
nationwide. The CallTower solution integrates technologies from
Cisco, Microsoft and Good with CallTower's proprietary VoiceCubeT
VXML engine. CallTower's solution provides all the communication
needs for its business customers including business phones, email,
voice and fax messaging, local and long distance, conferencing,
mobile devices and more. The service is available for a fixed price
per seat, including Cisco 7960 telephones. CallTower is
headquartered in San Francisco with operations in Salt Lake City
and Oklahoma City, and sales offices throughout the United States.
CallTower provides nationwide service. CallTower can be found on
the Web at www.calltower.com. About Siebel Systems Siebel Systems
is a leading provider of software solutions and services that drive
value and loyalty in client-customer relationships, providing
best-in-class capabilities in on-premise and hosted customer
relationship management (CRM), business analytics, and customer
data integration. Siebel's new Customer Adaptive Solutions enable
organizations to model their customer-centric business processes in
order to drive the most effective customer interactions, gain
increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than
$2 billion in R&D investments, 11-plus years of customer
software experience, an extensive global ecosystem of alliance
partners, and more than 4,000 customers and 3.7 million live users,
Siebel is the proven choice in helping organizations of all types
and sizes achieve customer-driven business results. For more
information, visit www.siebel.com. For more information on Siebel
Systems solutions and services, please visit our Web site: CRM --
http://www.siebel.com/crm; OnDemand Solutions --
http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation
-- http://www.siebel.com/marketing-automation; Business
Intelligence -- http://www.siebel.com/business-intelligence;
Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services. Except for the historical
information contained herein, this press release contains
forward-looking statements that involve risk or uncertainties.
Future operating results of Siebel Systems may differ from the
results discussed or forecasted in the forward-looking statements
due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation,
customer relations, such as the availability of Siebel Systems'
products and services, customer implementation of products and
services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively
small number of customers, existence of errors or defects in
products, ability to successfully manage growth, significant
current and expected additional competition and the need to
continue to expand product distribution and services offerings.
Further information on potential factors that could affect the
financial results of Siebel Systems are included in Siebel Systems'
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its
other filings with the Securities and Exchange Commission, which
are available at www.sec.gov. Siebel Systems assumes no obligation
to update the information in this press release. Siebel is a
trademark of Siebel Systems, Inc. and may be registered in certain
jurisdictions. All other product and firm names mentioned are the
property of their respective owners and are mentioned for
identification purposes only.
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