Multi-million dollar investment in new
Accenture ServiceNow Business Group will accelerate and expand
delivery of mission-critical digital workflow solutions
Accenture (NYSE: ACN) and ServiceNow (NYSE: NOW) have formed a
new business group to help private and public sector clients
accelerate their digital transformation and better address today’s
dynamic operational challenges. The Accenture ServiceNow Business
Group represents a significant multi-million dollar investment from
both companies over the next five years.
In the COVID-19 era, organizations are under more pressure than
ever to innovate faster, reduce costs, enhance productivity, and
meet their customers’ needs. The Accenture ServiceNow Business
Group will help organizations rapidly evolve organizational
processes and unlock the full value of technology investments by
adopting digital workflows that deliver modern, personalized
customer and employee experiences. This includes empowering
employees and customers with self-service and remote work programs
that offer increased flexibility, mobility, and choice. By
establishing a more modern workplace with platform-driven,
technology-enabled workflows, organizations are better positioned
to balance business needs, satisfy customer demands, drive employee
engagement, deliver productivity expectations, and realize
workplace cost optimization.
“By further strengthening our strategic alliance with
ServiceNow, we will enable our clients to more quickly embrace
change,” said Julie Sweet, chief executive officer, Accenture.
“With a move to the cloud, they can reimagine their operations,
reskill their employees, and become more sustainable. Working
together with ServiceNow to automate complex processes and create
better experiences across industries, we will help organizations
deliver greater 360-degree value that benefits all — their
customers, people, shareholders, partners, and communities.”
ServiceNow CEO Bill McDermott said: “Leaders in every
organization know that their 20th century technologies are too
slow, too siloed, too stuck in the status quo to meet the dynamic
digital demands of employees and customers today. Speed, agility,
and resilience are what’s needed now. Our ServiceNow and Accenture
partnership brings together world-class teams, expertise, and our
modern workflow platform to accelerate every organization’s digital
transformation. The Accenture ServiceNow Business Group will help
every organization become a 21st century digital business.”
The Accenture ServiceNow Business Group will deliver industry-
and domain-specific solutions and services to customers. Together,
Accenture and ServiceNow will initially help accelerate digital
transformation programs for customers in telecommunications,
financial services, government, manufacturing, healthcare, and life
sciences. Workflow innovation will focus on employee engagement,
customer service and operations, artificial intelligence for IT
operations, and security and risk. Additional industry solutions
will be developed in the future.
Supported by approximately 8,500 Accenture people skilled in
ServiceNow, the new group brings together dedicated professionals
from both organizations with expertise in transformational workflow
and platform development, marketing, sales, and business
development across numerous priority industries. The business group
will develop advanced industry and domain-focused solutions
designed to deliver tangible, positive outcomes for clients at
scale.
For example, Boehringer Ingelheim, a leading, research-driven
pharmaceutical company with more than 51,000 employees and an
Accenture and ServiceNow customer, uses ServiceNow’s technology and
Accenture services to create a seamless, consumer-grade experience
for global employees and customers.
“Our work with Accenture and ServiceNow has strategically fueled
our innovation power. By optimizing our global employee experience,
we’ve made our work processes across business functions faster and
more efficient, ultimately driving better patient outcomes,” said
Andreas Henrich, corporate vice president of IT Enterprise Data
Services at Boehringer Ingelheim. “We’ve reduced complexity across
our disparate bespoke systems and, in doing so, have transformed
our business for growth.”
Accenture and ServiceNow also collaborate to serve government
entities. Earlier this year, Accenture Federal Services (AFS)
announced a $96 million task order to help the Department of
Veterans Affairs (VA) modernize its enterprise service management
and IT capabilities, using ServiceNow to power the digital
transformations end-to-end. Using the Now Platform, AFS will work
with the VA to automate its manual workflows and introduce applied
intelligence (AI) and machine learning capabilities, allowing the
VA workforce to focus on more complex tasks that serve
veterans.
“Today, Veterans Affairs is truly running IT like a business,”
said Greg Rankin, Service Management Office Director, Department of
Veterans Affairs Office of Information & Technology. “We are
utilizing ServiceNow’s powerful discovery engine and Accenture’s
expertise to create top-down business service maps that eliminate
the guessing game as to which configuration items underpin which
business service. With a mission as critical as providing service
to veterans, it’s imperative that we have real-time visibility into
the health, availability, and costs of the services we provide – we
have that now.”
Accenture’s use of ServiceNow is a strategic enabler of
customer-facing innovation at scale and, as a ServiceNow customer,
the company uses ServiceNow workflows for employee engagement,
invoice processing, asset management, artificial intelligence for
IT operations, and its universal service desk. Accenture recently
made the Now Mobile app available to its more than 500,000
people.
As a ServiceNow Global Elite Partner, Accenture is one of
ServiceNow’s largest global go-to-market partners and winner of its
Global Partner of the Year award in 2020. For more information on
the Accenture ServiceNow Business Group, visit:
-
https://www.accenture.com/us-en/services/alliances/servicenow?src=SOMS
- https://www.servicenow.com/partners/accenture.html
About Accenture
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Interactive, Technology and
Operations services—all powered by the world’s largest network of
Advanced Technology and Intelligent Operations centers. Our 506,000
people deliver on the promise of technology and human ingenuity
every day, serving clients in more than 120 countries. We embrace
the power of change to create value and shared success for our
clients, people, shareholders, partners and communities. Visit us
at www.accenture.com.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud-based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
Use of Forward-Looking Statements
This release contains “forward-looking statements” about the
expectations, beliefs, plans, and intentions relating to the
creation of the Accenture ServiceNow Business Group. Such
forward-looking statements include statements regarding expected
performance and benefits of our new Business Group. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, our results could differ materially from the results
expressed or implied by the forward-looking statements we make. We
undertake no obligation, and do not intend, to update the
forward‑looking statements. Factors that may cause actual results
to differ materially from those in any forward-looking statements
include: (i) delays and unexpected difficulties and expenses in
executing this strategy; (ii) uncertainty as to whether sales will
justify the significant investment; and (iii) changes in the
regulatory landscape in the various industries and domains we are
providing or seek to provide solutions and services. Further
information on factors that could affect our financial and other
results is included in the filings we make with the Securities and
Exchange Commission from time to time.
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version on businesswire.com: https://www.businesswire.com/news/home/20201022005341/en/
Accenture Media Relations Mylissa Tsai +1 917 452 9729
mylissa.tsai@accenture.com
ServiceNow PR Emily Scher +1 408 916 6566
press@servicenow.com
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