DAYTON, Ohio, Aug. 12, 2020 /PRNewswire/ -- Dayton Power
& Light Company (DP&L), a subsidiary of The AES Corporation
(NYSE: AES), announces new extended payment options to assist
customers experiencing financial hardship as a result of the
COVID-19 pandemic.
"We care about our customers and the Miami Valley and
recognize the ongoing challenges caused by the COVID-19 pandemic,"
said Lisa Krueger, president of the
AES U.S. strategic business unit. "On our website we provide
information on resources available to those customers experiencing
financial hardship. Customers who have fallen behind on paying
their electricity bills may choose an extended payment plan that
meets their needs."
In mid-March, DP&L suspended disconnections for nonpayment
as well as late-payment fees and credit card fees to provide the
reliable electric service customers needed throughout the state's
stay-at-home order and beyond.
Extended payment options
Customers experiencing financial hardship due to COVID-19 can
sign up now for an extended payment plan by using self-service
options either by phone through our automated system at
800-433-8500 or online at dpandl.com/onelessworry.
Residential customers can select from 6, 9 and a new 12-month
extended pay agreement, while business customers can extend
payments up to 6 months.
DP&L is contacting customers with overdue account balances
by email and postcards delivered by the U.S Postal Service,
additionally customers may receive an automated call outlining our
payment options. Customers who are unable to self-serve can call a
service specialist who will help them with their plan. DP&L
representatives are available at 800-433-8500 from 8 a.m. to 5 p.m., Monday through
Friday.
Expanded assistance options
Customers evaluating which extended payment option works best
for them should first see if they qualify for other assistance
programs, such as United Way of the Greater Dayton Area Help Link
2-1-1, Miami Valley Community Action
Partnership, or Income-Qualified Programs.
What customers can expect as DP&L returns to standard
business operations
- With the relief provided by the extended payment plans,
DP&L will return to standard billing practices starting with
the end of the suspension of disconnections on September 1.
- For those customers with overdue account balances who have not
signed up for a payment plan, disconnection notifications will
begin on August 17 with actual
disconnections taking place September
1, consistent with timing of other Ohio electric utilities. DP&L will ensure
safe practices that include social distancing and wearing masks in
addition to offering contactless payment options during the
personal notice on the day of disconnect.
- Late fees will resume at the same time as disconnections
notices on August 17. DP&L will
not assess late fees on accounts that are currently on pay
agreements.
- DP&L will continue to waive credit cards fees for customers
on pay agreements that make payments electronically by the terms of
the 12-month payment plan or through November 2021.
Additional Information on Expanded Assistance
Options
DP&L's COVID-19 webpage includes a list of available
resources during the pandemic, such as detailed payment and billing
options, assistance options, energy efficiency programs and
government programs that can benefit small businesses. Visit
dpandl.com/update for timely updates about changes we are
making to help all customers.
About The Dayton Power and Light Company
The Dayton Power and Light Company is the principal subsidiary
of DPL Inc. (DPL), a regional energy provider and an AES company.
DPL's primary subsidiaries include The Dayton Power and Light
Company. The Dayton Power and Light Company, a regulated electric
utility, provides service to over 527,000 customers in West Central
Ohio. For more information about the company, please visit
www.dplinc.com. Connect with DP&L at www.twitter.com/dpltoday,
www.linkedin.com/company/dayton-power-and-light, and at
www.facebook.com/DPLToday.
About AES
The AES Corporation (NYSE: AES) is a Fortune 500 global power
company. We provide affordable, sustainable energy to 14
countries through our diverse portfolio of distribution businesses
as well as thermal and renewable generation facilities. Our
workforce is committed to operational excellence and meeting the
world's changing power needs. Our 2019 revenues were
$10 billion and we own and manage
$34 billion in total assets. To
learn more, please visit www.aes.com. Follow AES on
Twitter @TheAESCorp.
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SOURCE Dayton Power and Light