Amica Mutual Insurance Company Selects CCC to Accelerate Resolutions for Policyholders With AI-Powered Claims Technology
November 04 2021 - 7:00AM
Business Wire
Agreement expands longstanding Amica-CCC
relationship, advancing insurer’s digital transformation and
sustaining its commitment to world-class policyholder
experiences
CCC Intelligent Solutions (CCC), a leading SaaS platform for the
P&C insurance economy, announces today an extension of its
relationship with Amica Mutual Insurance Company (Amica). From
first notice of loss to resolution, Amica will leverage CCC’s
advanced AI and mobile solutions to meet the evolving needs of its
policyholders.
“Amica has built its reputation by delivering exceptional claims
experiences to our customers," said Hank Huling, Assistant Vice
President at Amica. “By embracing innovation, we continue to
advance this commitment and grow our business. CCC's proven AI and
technology platform will play a central role in elevating and
accelerating decision-making across the claims process, and we're
excited to put these technologies to work for our
policyholders."
Amica will employ CCC's AI-powered claims solutions across the
claims life cycle, providing policyholders and staff with a digital
channel to conveniently and efficiently achieve resolution.
Beginning in the moments following an accident, digital photos of
vehicle damage can be captured by consumers and shared through the
CCC platform for insurer review. CCC's photo analytics and advanced
AI are applied to help speed and inform key decisions and
activities across the claim, including total vs. repair predictions
and vehicle-damage detection. Now, Amica can conduct inspections
virtually, leverage heat maps to assess damage and apply AI to
prepopulate estimates for approval.
"CCC is thrilled to extend our relationship with Amica as it
digitizes the claims experience for a growing customer base," said
Barrett Callaghan, Executive Vice President of Markets and Customer
Success for CCC. “We share Amica's obsession with customer
satisfaction. CCC is focused on delivering digital tools and
advanced AI to our insurance and repair customers so they can
deliver convenience, transparency, and peace of mind to
theirs.”
To learn more about CCC's AI-powered claims solutions, please
visit www.cccis.com/our-technology/ai/.
About Amica Mutual Insurance Company:
Amica is the longest-standing mutual insurer of automobiles in
the U.S. A direct writer, Amica also offers home, life, marine and
umbrella insurance, as well as annuities. Founded on principles of
outstanding service, Amica creates peace of mind and builds
enduring relationships with its customers. That mission is shared
and supported by thousands of employees across the country. Visit
Amica.com.
About CCC
CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC
Intelligent Solutions Holdings Inc. (NYSE: CCCS), is a leading SaaS
platform for the multi-trillion-dollar P&C insurance economy
powering operations for insurers, repairers, automakers, part
suppliers, lenders, and more. CCC cloud technology connects more
than 30,000 businesses digitizing mission-critical workflows,
commerce, and customer experiences. A trusted leader in AI, IoT,
customer experience, network and workflow management, CCC delivers
innovations that keep people’s lives moving forward when it matters
most. Learn more about CCC at www.cccis.com.
Special Note Regarding Forward-Looking Statements
This press release contains forward-looking statements that are
based on beliefs and assumptions and on information currently
available. In some cases, you can identify forward-looking
statements by the following words: “may,” “will,” “could,” “would,”
“should,” “expect,” “intend,” “plan,” “anticipate,” “believe,”
“estimate,” “predict,” “project,” “potential,” “continue,”
“ongoing” or the negative of these terms or other comparable
terminology, although not all forward-looking statements contain
these words. These statements involve risks, uncertainties and
other factors that may cause actual results, levels of activity,
performance or achievements to be materially different from the
information expressed or implied by these forward-looking
statements. Forward-looking statements in this press release
include, but are not limited to, statements regarding future use
and performance of CCC’s digital and AI solutions. Such differences
may be material. We cannot assure you that the forward-looking
statements in this press release will prove to be accurate. These
forward-looking statements are subject to a number of risks and
uncertainties, including, among others, competition, including
technological advances and new products marketed by competitors;
changes to applicable laws and regulations and other risks and
uncertainties, including those included under the header “Risk
Factors” in the definitive proxy statement/prospectus filed by
Dragoneer Growth Opportunities Corp. with the Securities and
Exchange Commission (“SEC”) on July 6, 2021, which can be obtained,
without charge, at the SEC’s website (www.sec.gov). The
forward-looking statements in this press release represent our
views as of the date of this press release. We anticipate that
subsequent events and developments will cause our views to change.
However, while we may elect to update these forward-looking
statements at some point in the future, we have no current
intention of doing so except to the extent required by applicable
law. You should, therefore, not rely on these forward-looking
statements as representing our views as of any date subsequent to
the date of this press release.
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version on businesswire.com: https://www.businesswire.com/news/home/20211104005096/en/
CCC Media Contact: Michelle Hellyar | 773.791.3675
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