Michael Ruttledge Joining Citizens Financial Group as Chief Information Officer
December 03 2018 - 8:00AM
Business Wire
Former American Express Executive Tapped to
Further Advance Bank’s Customer-Centric Technology Agenda
Citizens Financial Group, Inc. (NYSE: CFG) today announced that
Michael Ruttledge will join the company as Chief Information
Officer, effective Jan. 7. Ruttledge, who until recently served as
a group chief information officer at American Express, will oversee
all aspects of the bank’s technology environment, from customer-
and client-facing applications to the people, processes and
infrastructure supporting Citizens’ day-to-day business operations.
He will report to Mary Ellen Baker, Head of Business Services, and
will be a member of Citizens’ Executive Committee.
Ruttledge succeeds Brian O’Connell, who is retiring after a
37-year career as a technology leader, including leading Citizens’
Technology Services team since 2012. O’Connell will continue to
serve Citizens in an advisory role to help ensure a seamless
transition.
“I’m extremely excited to have someone of Michael’s caliber join
the team to drive the next stage of our technology transformation,”
said Bruce Van Saun, Chairman and CEO of Citizens Financial Group.
“Michael has had a highly successful track record in key roles at a
major financial services player, and brings with him a future
orientation and customer focus that will benefit us on the next leg
of our journey towards becoming a top-performing bank.”
Added Van Saun: “I’d like to thank Brian for his many
contributions to Citizens. Under his leadership, we have made
significant progress in modernizing our technology infrastructure
and suite of applications, moving to a digital business model and
partnering with FinTechs. He has contributed to Citizens’ strong
execution over the last several years.”
Ruttledge comes to Citizens with more than 20 years of
experience in infrastructure and engineering roles within the
financial services industry including payments, merchant services,
customer service, risk, fraud, banking and finance. He has been
recognized for developing the vision, strategy and innovative
culture to execute new digital capabilities, big data, payments,
and next generation analytics platforms that advance business
strategies. He has a proven track record leading application
modernization and agile transformation initiatives and helping
power growth through digital partnerships with leading financial
technology companies.
“Michael is a highly results-oriented technology executive with
a proven history of delivering large-scale change and modernization
programs,” said Baker. “He will fit well with the talented
technology team we have assembled and will be a great partner to
our business line leaders as we work to accelerate a transformation
agenda centered on customer-centricity, agility, speed and
efficiency.”
Ruttledge has a Master of Science degree in Information Systems
from Brighton University in the United Kingdom.
About Citizens Financial Group,
Inc.Citizens Financial Group, Inc. is one of the
nation’s oldest and largest financial institutions, with $158.6
billion in assets as of September 30, 2018. Headquartered in
Providence, Rhode Island, Citizens offers a broad range of retail
and commercial banking products and services to individuals, small
businesses, middle-market companies, large corporations and
institutions. Citizens helps its customers reach their potential by
listening to them and by understanding their needs in order to
offer tailored advice, ideas and solutions. In Consumer Banking,
Citizens provides an integrated experience that includes mobile and
online banking, a 24/7 customer contact center and the convenience
of approximately 2,900 ATMs and approximately 1,150 branches in 11
states in the New England, Mid-Atlantic and Midwest regions.
Consumer Banking products and services include a full range of
banking, lending, savings, wealth management and small business
offerings. In Commercial Banking, Citizens offers corporate,
institutional and not-for-profit clients a full range of wholesale
banking products and services, including lending and deposits,
capital markets, treasury services, foreign exchange and interest
rate products and asset finance. More information is available at
www.citizensbank.com or visit us on Twitter, LinkedIn or
Facebook.
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