ComEd Achieves Industry Leading Reliability Results
February 02 2017 - 10:52AM
Business Wire
ComEd’s improved reliability helps drive
economic growth and achieve record customer satisfaction
For the last five years, ComEd has updated and modernized its
electrical grid to improve the reliability of its service to
customers. The work has resulted in record setting performance that
is also helping to power economic development and customer
satisfaction.
In 2016, ComEd customers experienced a 15 percent reduction in
the frequency of outages compared to 2015. This was best among all
utilities according to Electric Benchmarking. Since investments
began in 2012, frequency of outages has been reduced by nearly 34
percent and the duration of outages has been reduced by 48
percent. Additionally ComEd’s customer’s satisfaction ratings
are at an all-time high. Market Strategies International, a top
market research firm, named ComEd Most Improved Electric Utility of
2016.
“Improving the reliability of our system for our customers has
always been the fundamental goal of our smart grid work,” said Anne
Pramaggiore, president and CEO of ComEd. “Constant, ongoing review
of our system allowed us to strategically invest in areas that
would benefit the greatest number of customers. Our record setting
performance is the result of that work and demonstrates the
commitment of our employees to provide our customers with best in
class service.”
Advanced technology like smart switches that reroute power
around potential problem areas, new storm hardening solutions and
cable replacement have contributed to more than 7.6 million avoided
customer interruptions since 2012 – resulting in $1.4 billion in
societal savings. Additionally, more than 3 million ComEd customers
experienced zero or only 1 outage last year.
“The smart grid investment has vastly improved the
infrastructure of our system,” said Terence R. Donnelly, executive
vice-president and chief operating officer for ComEd. “On a daily
basis and during storms, our customers are seeing less interruption
in their lives and their business operations.”
Strong power reliability and Illinois’ low power prices are key
attributes why businesses continue to commit to building facilities
in our northern Illinois service territory. This is evidenced in
the collective 2016 results of ComEd’s economic development allies
which supported the announcement of 39,234 jobs, 59 million square
feet in facilities, and $6.7 billion in capital investment.
“ComEd’s continued infrastructure investment aimed at
modernizing and bringing innovative digital equipment to the grid
is an important component to Illinois’ economic growth efforts,”
said Jim Schultz, CEO of Intersect Illinois, a privately funded
economic development organization. “We are pleased to see utility
industry record setting reliability performance which provides
businesses the assurance that Illinois is the right place for their
continued growth and investment.”
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 7.8 million customers. ComEd
provides service to over 3.9 million customers across northern
Illinois, or 70 percent of the state’s population. For more
information visit ComEd.com, and connect with the company on
Facebook, Twitter and YouTube.
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ComEd Media Relations312-394-3500
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