ServiceNow to Acquire Atrinet NetACE Network Technology to Accelerate Business Transformation for Telcos
February 25 2024 - 10:04PM
Business Wire
Acquisition to enable end-to-end network
lifecycle management for telecommunications companies on a single,
AI-first platform
Mobile World Congress -- ServiceNow (NYSE: NOW), the leading
digital workflow company making the world work better for everyone,
today announced it has signed an agreement to acquire NetACE™
network management and automation technology from Atrinet to
accelerate business transformation for telecommunications companies
(telcos). Once re-platformed into the ServiceNow platform,
Atrinet’s NetACE technology will enable comprehensive, end-to-end
network lifecycle management for telcos on a single, AI-first
digital workflow platform.
Telcos often lack the tools and technology needed to drive
efficiency in managing their network, and frequently rely on manual
processes. The addition of Atrinet’s NetACE network discovery and
activation capabilities to the Now platform will address these
challenges by delivering stronger connectivity for telcos'
workflows and greater alignment across their vast networks—from
initial sales to activating and assuring a service. These new
capabilities accelerate ServiceNow’s roadmap for telcos supporting
ServiceNow’s Telecom Network Inventory and Order Management for
Telecom products, with a significant step toward providing closed
loop automation for telecommunications networks.
“The power of ServiceNow is its ability to connect the entire
telecommunications stack on a single platform,” said Rohit Batra,
general manager, telecom, media, and technology industries at
ServiceNow. “By adding Atrinet’s discovery and activation
capabilities into our Telecom industry products, we're helping
service providers manage the entire network lifecycle—driving
productivity up and costs down.”
This acquisition reflects ServiceNow’s dedication to developing
comprehensive, purpose-built industry solutions to help customers
boost productivity, drive efficiencies, and accelerate business
transformation. Through this acquisition, ServiceNow is enabling
telcos to manage essential network processes including discovery,
activation, field service, incident management, and initiating
workflows, all from a single platform. Atrinet NetACE cloud-native
product suite provides a low-code approach to automating all
discovery, provisioning, and network management processes for
telcos under an open network, unified management system.
In conjunction with the sale of NetACE to ServiceNow, Atrinet
has become a certified ServiceNow Consulting and Implementation
Partner. This partnership aims to deepen ServiceNow’s relationship
with Atrinet and expand their offerings to provide implementation
services to ServiceNow customers.
Atrinet is fully committed to honoring its existing contracts,
ensuring the delivery of exceptional services.
"Atrinet’s mission to provide innovative operations and network
automation solutions to the telco industry complements ServiceNow’s
intelligent platform and commitment to driving business
transformation for customers,” said Efi Levi, CEO and founder of
Atrinet. “We look forward to a deep partnership with ServiceNow to
help global telcos drive operational efficiencies, exceptional
customer service and business growth.”
Atrinet was founded in 2013 and is headquartered in
Hod-Hasharon, Israel. The acquisition of Atrinet’s NetACE™ network
management and automation technology is the latest example of
ServiceNow’s ongoing commitment to drive innovation in the telco
industry. ServiceNow today announced it is partnering with NVIDIA
to launch generative AI solutions for telcos, including Now Assist
for Telecommunications Service Management (TSM), which will help
telcos boost agent productivity, speed time to resolution, and
enhance customer experiences. Segra, one of the largest independent
fiber infrastructure bandwidth companies in the U.S., also
announced it selected ServiceNow to launch its new SegraOne for
Case and Incident Management. This solution will use ServiceNow
Telecom Service Management to simplify everyday work and transform
customer service and employee experiences by helping them resolve
issues faster with AI-driven resolutions, increase transparency,
and optimize omnichannel self-service.
ServiceNow expects to close the acquisition of Atrinet NetACE in
Q2 2024. Financial terms of the deal will not be disclosed.
Use of forward-looking statements
This press release contains "forward-looking statements" about
the expectations, beliefs, plans, intentions, and strategies
relating to ServiceNow’s proposed acquisition of NetACE™ network
management and automation technology from Atrinet. Such
forward-looking statements include statements regarding future
product capabilities and offerings and expected benefits to
ServiceNow. Forward-looking statements are subject to known and
unknown risks and uncertainties and are based on potentially
inaccurate assumptions that could cause actual results to differ
materially from those expected or implied by the forward-looking
statements. If any such risks or uncertainties materialize or if
any of the assumptions prove incorrect, our results could differ
materially from the results expressed or implied by the
forward-looking statements we make. We undertake no obligation, and
do not intend, to update the forward-looking statements. Factors
that may cause actual results to differ materially from those in
any forward-looking statements include, without limitation,
inability or delays in assimilating or integrating Atrinet’s
technology into our platform; inability of ServiceNow or Atrinet to
retain employees after the transaction closes; unanticipated
obligations or liabilities related to Atrinet’s legacy business;
potential adverse tax consequences; and disruption to our business
and diversion of management attention and other resources. Further
information on factors that could affect our financial and other
results is included in the filings we make with the Securities and
Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud‑based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
©2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Media Relations Brandon Brunson 512.680.4385
press@servicenow.com
Investor Relations Darren Yip 925.388.7205
ir@servicenow.com
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