NEW YORK, Jan. 28, 2015 /PRNewswire/ -- Residents and
businesses in the Northeast have their hands full as they dig out
from a record snowfall that dropped up to three feet of powder in
the region over the past two days. But Verizon customers, by and
large, were in the clear.
The Blizzard of 2015 forced governors in several states to
declare states of emergencies and driving bans due to localized
flooding, impassible roads and high winds. However, most Verizon
technicians were on the job, repairing downed poles and wires and
restoring service for our customers.
In the snowiest areas of Massachusetts and Rhode Island, all of Verizon's administrative
and central offices remained open throughout the storm, and the
network continued to operate without a hitch. In some areas where
there were localized service outages -- such as southeastern
Massachusetts, Cape Cod, Martha's
Vineyard and Nantucket --
Verizon crews are working diligently and in cooperation with
the respective municipal officials to get those customers back in
service as quickly as possible.
"We are fortunate to have such dedicated employees who braved
some very nasty elements to keep our network up and running," said
Allison Cole, president of
operations for Verizon's New England region. "That doesn't surprise
me. Verizon has a long, proud history of battling through storms to
provide service to our customers. While we're closing this one out,
we have our eyes on the weather forecast for the next couple of
days, as well."
Verizon customers whose services may be impacted by the storms
can reach Verizon a number of different ways. They can visit
www.verizon.com/outage to report service-related issues,
receive alerts, request repair and find helpful service-related
frequently asked questions. They also can contact Verizon at
1-800-VERIZON or use the Verizon In-Home Agent application on their
PC to diagnose and fix problems.
Small-business customers can visit
www.verizon.com/bizoutage. Medium-size business and
enterprise customers should contact their regular customer service
centers or account teams, as needed. Enterprise customers can also
access the Enterprise Center at
https://enterprisecenter.verizon.com.
UPDATE FROM VERIZON ENTERPRISE
Customers can get the latest updates at
www.verizon.com/news, www.verizonwireless.com/news,
or www.verizonenterprise.com/about/news/.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York, is a global leader in
delivering broadband and other wireless and wireline communications
services to consumer, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network,
with more than 108 million retail connections nationwide. Verizon
also provides converged communications, information and
entertainment services over America's most advanced fiber-optic
network, and delivers integrated business solutions to customers
worldwide. A Dow 30 company with more than $127 billion in 2014 revenues, Verizon employs a
diverse workforce of 177,300. For more information, visit
www.verizon.com/news/.
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive
speeches and biographies, media contacts and other information are
available at Verizon's online News Center at
www.verizon.com/news/. The news releases are
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www.verizon.com/about/rss-feeds/.
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SOURCE Verizon