Western Union Digital Expands in Asia: Thailand Now Live
May 29 2019 - 8:40AM
Business Wire
Western Union Led Digital Services in
Thailand – a First for the Money Transfer Sector
As a part of its digital expansion plans across Asia, Western
Union (NYSE: WU), a leader in cross-border, cross-currency money
movement, broke new ground in Thailand with the launch of online
international money transfer service in Thailand, a first for the
sector.
Customers in Thailand can now connect with their families and
loved ones around the world, 24/7, via the Western Union® mobile
app or transactional Westernunion.com/th. The services have been
launched in association with Central Department Store, one of the
largest department store chains in Thailand and Western Union’s
first Agent in the country, providing global money transfers at
their retail locations for nearly 25 years.
Western Union’s digital services in Thailand enable payout into
billions of bank accounts worldwide in nearly 100 countries and
territories, or to Western Union’s more than half a million Agent
locations in more than 200 countries and territories. Customers can
pay for their transactions natively within the digital channels
using a choice of card or account, or commence their transaction on
app or web and pay in-person at retail.
“The ability to smoothly and fluidly transfer money
internationally by the latest digital means elevates our relevance
to our customers across the world. We use cutting-edge technology
to simplify money transfer. Our systems automatically handle
complexities from compliance to volatile currency exchanges so
users can transfer money 24/7 to nearly every country across the
world, with the touch of a few buttons,” said Khalid Fellahi, SVP
and General Manager, Western Union Digital.
The Thailand Board of Investment (BOI)1 has declared that the
digital industry will be a significant driver of Thailand's
economic transformation strategy and Western Union’s digital
services aligns with the government's ‘Thailand 4.0’ policy to
create an economy driven by innovation and technology.
More than 57 million of Thailand’s 69 million population are
internet users, bringing 82 percent of the population online,
according to a 2019 report by Hootsuite and We Are Social2. In
addition, there are more than 92 million mobile subscriptions in
the country.
“Our collaboration with Western Union is focused on delivering
customer centric solutions and services and enable convenient
financial transactions. Western Union’s innovation over time has
built a powerful cross-border platform for moving money almost
anywhere in the world in a matter of moments and we are delighted
to work together and open up new choices and possibilities to move
money reliably in many available formats – digital or cash, online
or offline,” said Montri Sithiyavanich, Head of Financial Services,
Central Group.
CUSTOMER GUIDANCE
In line with The Bank of Thailand regulations, prior to the
first use of the online service and the app, customers are required
to register on www.wu.com/th. Once the registration is complete,
customers can head to any of the Central Department Store locations
for identity verification. Acceptable ID’s include passports or
driving licenses or any other Government Issued ID’s. Once the
profile is verified, Western Union customers can conveniently send
money anytime, with a few clicks from their mobile phones.
In addition to the convenience and reliability of sending money
anytime, the app (available for iOS and Android users) enables
customers to estimate fees and foreign exchange rates for online
money transfers, track past and pending transactions, show payout
options available in the receivers’ country, and provide
round-the-clock customer service.
Customers can learn more on www.wu.com/th, or by calling the
Western Union customer service center at +662 101 8700 or writing
to westernunion@central.co.th.
WU-G
About Western Union
The Western Union Company (NYSE: WU) is a global leader in
cross-border, cross-currency money movement. Our omnichannel
platform connects the digital and physical worlds and makes it
possible for consumers and businesses to send and receive money and
make payments with speed, ease, and reliability. As of March 31,
2019, our network included over 550,000 retail agent locations
offering Western Union, Vigo or Orlandi Valuta branded services in
more than 200 countries and territories, with the capability to
send money to billions of accounts. Additionally, westernunion.com,
our fastest growing channel in 2018, is available in approximately
70 countries, plus additional territories, to move money around the
world. With our global reach, Western Union moves money for better,
connecting family, friends and businesses to enable financial
inclusion and support economic growth. For more information, visit
www.westernunion.com.
About Central Department Store
Central Department Store has been instrumental in the
improvement of many lives through money transfer from 20 years
back, connecting generations of families and their loved ones,
providing them relief and joy in many different situations. For
over seven decades, the Central Department Store has been
synonymous with excellence in shopping and is widely acknowledged
as Thailand’s most trusted and recognized retail brand. Since
Central became first agent of WU, we have been a longtime favorite
among Thais, as well as discerning tourists and expatriates. The
reputation of Central Department Store is the result of an
unwavering commitment to maintaining unparalleled customer
services. For more information, visit
www.centralwesternunion.com.
1.
https://www.prnewswire.com/news-releases/thailand-runs-ahead-of-the-digital-game-with-rapidly-evolving-infrastructure-and-digital-ecosystem-300744628.html2.
https://datareportal.com/reports/digital-2019-thailand
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190529005609/en/
Western Union Global Money TransferPia De Lima;
pia.delima@wu.com
Western Union Middle East, Africa, Asia-PacificKaren
Santos; Karen.Santos2@westernunion.com
Central Department StoreSiparun Metis;
mesiparun@central.co.th
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