TORONTO, March 24, 2020 /CNW/ - As the impacts of COVID-19
continue to be felt across our communities, CIBC (TSX: CM)
(NYSE: CM) today announced further proactive measures to help
clients, team members, and community organizations.
Specific measures include:
For clients:
- Recognizing that seniors represent one of our most vulnerable
communities, CIBC is opening banking centres 30 minutes early at
9:30am for seniors on select dates,
including this Friday March 27th and
Monday March 30th to coincide with
the date that assistance payments are issued by the government.
Persons with disabilities are also welcome to visit our banking
centres during this time.
- During other business hours, if a senior or a person with a
disability visits our banking centre between
10am and 4pm, we have instituted a "you're next" policy,
meaning we will proactively serve them by inviting these clients
out of line and addressing their needs with our next available team
member so we can get their needs addressed quickly and safely.
- We are also reaching out to senior clients who may need help
with bill payments or other day to day transactions, but who are
not able to make their usual visit to their local banking
centre.
- "We recognize that our senior clients and persons with
disabilities may have a harder time getting to their local banking
centre, and we're enacting these new measures to give them a
dedicated time to manage their banking as well as serve them
quickly during regular business hours," said Laura Dottori-Attanasio, Senior Executive
Vice-President and Group Head, Personal and Business Banking, CIBC.
"Our local teams have deep relationships with our clients in their
community, and these additional measures are meant to make it
easier for these clients to keep up with their banking needs."
For our team:
- Team members will receive a $50
per diem for everyday they are required to work on site to perform
their role, including client-facing roles and key operations
support roles to maintain service levels for Canadians. This per
diem is applicable to part time or full time team members and
recognizes the critical role they play in serving our clients every
day.
- All team members across CIBC are eligible for up to 10
additional paid days off to help manage the impact of COVID-19,
including being there for family members and taking care of
themselves during this challenging time.
"We are incredibly proud of our team who are providing a vital
service to our clients with professionalism and purpose," said
Sandy Sharman, Senior Executive
Vice-President of Purpose, Culture and Brand. "Introducing
additional relief for team members who need to be at work to help
clients, and adding flexibility with more paid time off will help
our team take care of our clients and take care of themselves as we
work through this challenging period together."
For our Communities:
Recognizing the vital work done by charities to support our
local communities, and the urgent need to help these organizations
at a time when normal fundraising activities are disrupted, CIBC
announced $750,000 in charitable
contributions last week, in response to the urgent need for aid, to
be distributed to the following organizations:
- Canadian Food Centres Canada and their 'Good Food
Access Fund' which will give vulnerable individuals including
seniors access to take-away meal programs and enable them to
quickly purchase food and supplies;
- United Way to help supply seniors, impacted
communities and those unable to leave their homes with critical
resources they need during this time;
- Kids Help Phone which will enhance their
capabilities, enabling them to meet the surge in demand for their
services, which are largely due to increased calls about navigating
school closures, uncertainty about the future, family stress
and social isolation;
- Canadian Blood Services as the critical need for
blood continues, and in an effort to address a recent spike in
appointment cancellations in several cities related to the COVID-19
pandemic;
- World Health Organization which delivers resources
and international aid to frontline workers and affected
countries.
"Charities and community organizations are literally a lifeline
for many of our friends and neighbours in a time like this, and we
have allocated our corporate donation to the causes that are
essential right now to ensure we stay strong together," added Ms.
Sharman.
About CIBC
CIBC is a leading Canadian-based global financial institution
with 10 million personal banking, business, public sector and
institutional clients. Across Personal and Business Banking,
Commercial Banking and Wealth Management, and Capital Markets
businesses, CIBC offers a full range of advice, solutions and
services through its leading digital banking network, and locations
across Canada, in the United States and around the
world. Ongoing news releases and more information about
CIBC can be found
at www.cibc.com/en/about-cibc/media-centre.html.
SOURCE CIBC