Descartes’ Ecommerce Study Reveals Mixed Consumer Sentiment on Retailers’ Home Delivery Performance
April 06 2022 - 5:45AM
Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global
leader in uniting logistics-intensive businesses in commerce,
released the results of a consumer sentiment study of ecommerce
home delivery. The study of over 8,000 consumers across ten
European and North American countries provides retailers and
logistics organizations with critical insights into consumer
purchase and delivery preferences and concerns.
“Ecommerce and home delivery present opportunities and
challenges to retailers and logistics organizations. In our study,
consumers indicated they will increase their ecommerce purchases in
the future, but 73% of them said they experienced a delivery
failure in the last three months (see Figure 1),” said Chris Jones,
EVP, Industry and Services at Descartes. “The results of poor
delivery performance can be catastrophic for retailers with almost
one-quarter of the respondents in our study citing that they did
not order from that retailer again.”
Figure
1: https://www.globenewswire.com/NewsRoom/AttachmentNg/dc7088a4-9ba2-44d2-8c4c-ed956ecca213
The study analyzes consumer ecommerce buying
behavior, what is causing ecommerce purchases to increase or
decrease, the kinds of goods purchased, their frequency and which
ones are being delivered. In addition, it provides insight into
delivery services, charges and performance. Most importantly, it
analyzes the importance that consumers place on delivery
performance and the impact of delivery failures on future
purchases. To learn more, read the full study: Descartes Research
Report: Ecommerce—Is Retailer Fulfillment and Delivery Performance
Keeping Up with Sales Growth?
Descartes’ ecommerce logistics solutions help retailers and
logistics services providers deliver a superior customer
experience. The home delivery solution covers a wide range of
critical capabilities including delivery appointment booking, route
planning, mobile applications and customer communications. They
engage the customer at the point of purchase through order
fulfillment and the successful completion of the delivery, provide
opportunities to upsell value-added delivery services and keep
customers up-to-date with the status of their delivery. The
warehouse management and integrated parcel shipping solutions help
small-to-midsize retailers to use the right carrier and service to
minimize shipping costs as well as to scale their ecommerce
business by improving fulfillment reliability, speed and
productivity.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, performance and security of
logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, schedule, track and
measure delivery resources; plan, allocate and execute shipments;
rate, audit and pay transportation invoices; access global trade
data; file customs and security documents for imports and exports;
and complete numerous other logistics processes by participating in
the world's largest, collaborative multimodal logistics community.
Our headquarters are in Waterloo, Ontario, Canada and we have
offices and partners around the world. Learn more
at www.descartes.com, and connect with us
on LinkedIn and Twitter.
North America Media Contact Cara
Strohack
Tel: +1(800) 419-8495 ext.
202025
cstrohack@descartes.com
UK Media Contact Andrew
Tavener
Tel: +44 (0)7833 444047atavener@descartes.com
Cautionary Statement Regarding Forward-Looking
Statements
This release contains forward-looking information within the
meaning of applicable securities laws ("forward-looking
statements") that relate to Descartes' solution offering and
potential benefits derived therefrom; and other matters. Such
forward-looking statements involve known and unknown risks,
uncertainties, assumptions and other factors that may cause the
actual results, performance or achievements to differ materially
from the anticipated results, performance or achievements or
developments expressed or implied by such forward-looking
statements. Such factors include, but are not limited to, the
factors and assumptions discussed in the section entitled, "Certain
Factors That May Affect Future Results" in documents filed with the
Securities and Exchange Commission, the Ontario Securities
Commission and other securities commissions across Canada including
Descartes most recently filed management's discussion and analysis.
If any such risks actually occur, they could materially adversely
affect our business, financial condition or results of operations.
In that case, the trading price of our common shares could decline,
perhaps materially. Readers are cautioned not to place undue
reliance upon any such forward-looking statements, which speak only
as of the date made. Forward-looking statements are provided for
the purposes of providing information about management's current
expectations and plans relating to the future. Readers are
cautioned that such information may not be appropriate for other
purposes. We do not undertake or accept any obligation or
undertaking to release publicly any updates or revisions to any
forward-looking statements to reflect any change in our
expectations or any change in events, conditions or circumstances
on which any such statement is based, except as required by
law.
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