Q1 2017 State of Mobile Device Performance & Health
Report Finds Android Devices Have Significantly Lower Failure Rate
(50 Percent) Than iOS Devices (68 Percent)
ATLANTA and LONDON, May 18,
2017 /PRNewswire/ -- It's a mobile-first world and we're all
just living in it. The data certainly supports this: eMarketer
predicts almost 2.4 billion people will use a smartphone in 2017
and more than one-third of the global population will use these
handheld devices by the end of 2018. But when mobile devices don't
work properly, lag or stop working altogether, it's more than just
a problem for users. Smartphone operating systems and manufacturers
suffer too, as revealed by the Q1 2017 State of Mobile Device
Performance and Health report released today by Blancco Technology
Group (LON: BLTG).
One of the report's key findings is that Android, as an
operating system, continues to hold a strong grip and leadership
position over Apple in the area of smartphone performance.
According to the Blancco Mobile Diagnostics testing data, the
overall failure rate of Android devices was significantly lower (50
percent) than iOS devices (68 percent) in the first quarter of
2017. This is a slight increase from the previous quarter (Q4
2016), when the Android failure rate was 47 percent. Despite this
quarter-over-quarter increase, Android devices are still performing
considerably better than their iOS counterparts. Meanwhile, the iOS
failure rate has increased from 62 percent in Q4 2016 to 68 percent
in Q1 2017.
Key highlights from the Q1 2017 trend report include:
- The iPhone 7 and iPhone 7 Plus are two of the worst
performing iPhone models. The iPhone 7's failure rate has
increased from 3 percent in Q4 2016 to 10 percent and the iPhone 7
Plus' failure rate has also increased from 3 percent in Q4 2016 to
11 percent in Q1 2017.
- Samsung, LGE and Motorola perform poorly amidst Android
manufacturers, with Samsung Galaxy S7 and Samsung Galaxy S7 Edge
plagued by high failure rates. In Q1 2017, the Samsung Galaxy
S7 ranked as the worst performing Android device with the highest
failure rate (9 percent), followed by Samsung Galaxy S7 Edge (8
percent) and Samsung Galaxy S5 (5 percent).
- Apps crash almost three times more on iPhones than on
Android devices. Apps crashed almost three times more on
iPhones (50 percent) than they did on Android devices (18
percent).
- Camera malfunctions and weak signal strength frustrate
Android users. Two common problems experienced by Android users
were related to a weak carrier signal (6 percent) and camera
malfunctions (3 percent).
- Overheating and trouble connecting to GPS are common issues
for iPhone users. Temperature (3 percent) and connecting to GPS
(0.5 percent) were two sources of frustration for iOS users
worldwide.
"While Samsung users in the past have complained about glitches
with fingerprint scanning, devices freezing and overheating (who
could forget last year's malfunctions with the Galaxy Note 7),
users of the iPhone have experienced different frustrations ranging
from headset and microphone issues to software updates and app
crashes," said Russ Ernst, Vice
President of Product Management, Blancco Technology Group. "From a
hardware perspective, Apple was the first to market with its voice
assistant, Siri. However, Android devices were first to capitalize
on the bigger screen and OLED display panels. OLED offers brighter
displays and better power efficiency over liquid crystal displays
that are currently in use on Apple's iPhones. This is one area that
Apple may be looking to remedy, with recent reports that Apple has
ordered 70 million OLED panels from its longtime rival, Samsung, so
that the new iPhone 8 will feature a 5.2 inch OLED screen with
curved edges."
About Blancco Technology Group
Blancco Technology
Group (AIM: BLTG) is the de facto standard in data erasure and
mobile device diagnostics. The Blancco Data Eraser solutions
provide thousands of organizations with an absolute line of defense
against costly security breaches, as well as verification of
regulatory compliance through a 100% tamper-proof audit trail. Our
data erasure solutions have been tested, certified, approved and
recommended by 18 governing bodies around the world. No other
security firm can boast this level of compliance with the most
rigorous requirements set by government agencies, legal authorities
and independent testing laboratories.
The Blancco Mobile Diagnostics solutions enable mobile network
operators, retailers and insurers to easily, quickly and accurately
identify and resolve performance issues on their customers' mobile
devices. As a result, mobile service providers can spend less time
dealing with technical issues and, in turn, reduce the quantity of
NTF returns, save on operational costs and increase customer
satisfaction.
For more information, visit our website at www.blancco.com.
Media Contacts:
SHIFT Communications for Blancco
Technology Group (US)
David Heffernan, Account Manager
T: (617) 779-1839
E: blancco@shiftcomm.com
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account
Manager
T: 44 (0) 20 8971 6427
E: blancco@saycomms.co.uk
Blancco Technology Group
Ragini Bhalla, Senior Director of
Global Communications
E: ragini.bhalla@blancco.com
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