CHICAGO, March 17, 2020 /PRNewswire/ -- CCC
Information Services Inc. (CCC) today released Crash Course
2020, a data-driven report covering the business, consumer, and
technology trends shaping the automotive, claims, and collision
industries. Crash Course 2020 marks the 25th
anniversary of the industry-leading report, which this year
explores the future of personal transportation including: AI, ADAS,
driverless vehicles, data access, digital consumers, and quality
repairs. The 173-page report draws insights based on decades
of experience from solutions offered by CCC and its affiliates,
including processing 200-million claims-related transactions,
50-billion miles of driving data, and casualty data processes.
"CCC's technology has been connecting the industry for 40
years," said Susanna Gotsch,
director, industry analyst, CCC, and author of Crash Course.
"Crash Course provides data-driven insights into the
transformational changes the industry is experiencing. Technology
like mobile, IoT, and AI have brought dramatic shifts to vehicles
and the who, how, why and when of customer
engagement. Understanding and streamlining complexities
stemming from these new technologies, along with the rising cost of
healthcare, data privacy, and climate change is critical to
establishing a view of the future of mobility."
Key themes covered in CCC's Crash Course 2020
include:
- Personal mobility – Talk of the end of the auto industry
as we know it continues, even as automakers produce products of
unprecedented diversity in terms of body styles, engine propulsion,
safety and comfort features.
- Modern repair capabilities – Today's vehicles are very
different than those manufactured even 10 years ago. Vehicle
complexity and industry investment in new repair capabilities are
having meaningful impacts on repair cycle time and costs.
- Consumer experiences – Rising repair costs, higher total
loss frequency and costs, and longer repair times have added
pressure to an industry struggling to keep up with consumer demand
to turn a disruptive event into an experience that is
satisfying.
- Data-driven decisions – Despite advancements in vehicle
design, crash worthiness, and crash avoidance technologies,
millions of people in the U.S. are injured in accidents each year.
Driving and impact data can power advancements in post-collision
safety experiences and insurance casualty claims.
- Next wave technology – Nobody can predict the future,
but we can prepare for it. Technologies once considered futuristic
are now being utilized broadly, creating a new foundation for
innovation and differentiation.
In addition to macro trends and topics, CCC's Crash Course
2020 trends report also includes industry-level detail on new
and used vehicle market dynamics, claims frequency, total loss and
repair trends, parts utilization, and much more.
Download the full CCC Crash Course 2020 trends
report.
About CCC
CCC, together with its affiliates, provides cross-industry
solutions to support the vehicle lifecycle. Founded in 1980, CCC's
solutions and big data insights are delivered through the CCC ONE™
platform to a vibrant network of 350+ insurance companies, 25,000+
repair facilities, OEMs, hundreds of parts suppliers, and dozens of
third-party data and service providers. Annually, over 24 million
estimates and 16 million repairs are processed on CCC's products
and services, and CCC also provides access to car-related services
for millions of consumers via Carwise
(www.carwise.com). Additionally, CCC Casualty, operated by Auto
Injury Solutions Inc. – a CCC company, provides end-to-end casualty
solutions for first and third-party claims providers. The
collective set of CCC's solutions inform decision-making, enhance
productivity, and help customers optimize experiences for end
consumers. Learn more about CCC at Additionally, CCC Casualty,
operated by Auto Injury Solutions Inc. – a CCC company, provides
end-to-end casualty solutions for first and third-party claims
providers. The collective set of CCC's solutions inform
decision-making, enhance productivity, and help customers optimize
experiences for end consumers. Learn more about CCC at
www.cccis.com.
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SOURCE CCC Information Services Inc.