RIMINI, Italy, March 28,
2024 /PRNewswire/ -- At the recently concluded
17th KEY Expo in Rimini, Italy, attendees were impressed by Slenergy's
innovative products and robust service infrastructure, with
European teams of service engineers based in Germany, Spain and Italy. Notably, the company's "1+2+3"
after-service rule ensures customers peace of mind, setting
Slenergy apart from others.
Recognizing the importance of localized support, Slenergy has
made significant investments in a comprehensive local service
network, as the company firmly believes this helps better assist
customers. Furthermore, Slenergy has self-developed a global
after-sales service system with high efficiency and a better
experience.
Customers can request repairs by clicking the link or via mail
service@slenergy.com and WhatsApp. Direct online service through
this platform ensures quicker exclusive engineer response, better
RAM service and inventory management of spare parts. Thanks to its
well-organized local engineers' network and the service system,
Slenergy adheres to the industry's first and only "1+2+3"
rule to guarantee a quicker and more reliable experience for its
installer partners:
- Email responses within 1 working day
- Solutions delivered within 2 working days
- Repair or spare parts exchange within 3 working days upon
inquiry receipt
In the first three months of 2024 alone, Slenergy's service
engineers successfully resolved 1,247 cases across eight European
countries, including Germany,
Spain, Italy, Hungary, Poland, the
Netherlands, Austria, and
Switzerland.
Besides the engineers' network, Slenergy keeps innovating in
software. One of the key innovations is SmartM, its self-developed
Smart Energy Management Platform. This software, with advanced data
computing capacities, enables real-time remote monitoring, fault
warnings, and online diagnosis for both installers and
end-users.
Additionally, Slenergy leverages its cutting-edge Smart Factory
to ensure superior reliability. With its decade-long experience in
electronics manufacturing, the company has implemented the
industry's first and only component tracking system
in the inverters' manufacturing process. This system enables users
to track manufacturing and operation data of key components in
inverters, facilitating quicker repairs and enhanced
reliability.
Slenergy believes that excellent service is crucial in enhancing
the experience for both installers and end-users. Alongside its
robust local service network, the company provides regular and
tailored training programs for installers with a comprehensive and
quick feedback mechanism.
Through its integrated local service network, Slenergy is
well-equipped to elevate customer satisfaction with its One-Stop
residential smart energy solution, iShare-Home. Visit
www.slenergy.com for more information about Slenergy's robust
European service network.
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SOURCE SLENERGY