SÃO PAULO, April 30,
2024 /PRNewswire/ -- Atento, a leading customer
relationship management (CRM) and business transformation
outsourcing (BTO) company leader in Latin
America announced a strategic partnership with Tech
Mahindra, a leading provider of technology consulting and digital
solutions to enterprises across industries. The partnership will
deliver end-to-end business transformation solutions and services
that leverage Generative AI-powered technologies, as well as
customer experience (CX) consulting for customers in the
United States, Europe, the Middle
East, and Africa
and Latin American regions.
By combining Atento's leadership in
nearshore CX capabilities in Latin
America and Tech Mahindra's global footprint
and range of services, the partnership will provide a
comprehensive suite of business process outsourcing
(BPO) solutions and services in more than 50
languages. These solutions will empower enterprises
with enhanced operational efficiency, scalability, and agility to
provide superior digital CX.
Birendra
Sen, Business Head, Business Process Services, Tech
Mahindra, said, "At Tech Mahindra, we are
committed to pushing the boundaries of innovation and continuously
improving our Business Process Services (BPS) to cater to the
evolving needs of our customers. The partnership with Atento will
further strengthen our joint positioning in the United States, Europe and tap into new potential business
opportunities in Latin
America."
The BPO solutions and services will be
channeled through the creation and implementation of an operating
system (OS) and an operating model (OM). These
operation capabilities will leverage emerging
technologies such as Gen AI, automation, analytics, process mining,
virtual assistants, and conversational AI to drive business growth
and improve customer satisfaction.
Dimitrius
Oliveira, CEO of Atento, said, "This
alliance with one of the world's leading IT companies underscores
how Atento continues our ambitious plan to become the leading
provider of Business Transformation Outsourcing (BTO) in the
markets where we operate, adding value to our clients in the full
cycle of their CX transformation."
With a shared commitment to enhancing
customer experiences and driving digital transformation, the
partnership marks a significant milestone for both Tech Mahindra
and Atento.
About Atento
Atento stands as the largest provider of
customer relationship management and business transformation
outsourcing ("CRM BTO") services in Latin
America and as one of the global leaders. Furthermore,
Atento ranks as a top provider of nearshoring CRM BTO services for
US-based companies. Since its inception in 1999, the company has
expanded its business model across 17 countries, employing 110,000+
people. Serving over 400 clients, Atento delivers a broad spectrum
of CRM BTO services across multiple channels. The majority of
Atento's clients include multinational corporations across
telecommunications, banking and financial services, healthcare,
retail, and government sectors. In recent years, Atento has earned
accolades for its excellence from various industry analysts
globally, including Everest, Gartner, Frost & Sullivan, and
ISG. Forbes recognized it as one of the 100 best companies to work
for in Spain in 2023, while Great
Place to Work® has consistently ranked it among the top 25
companies to work for worldwide. Atento has also distinguished
itself as the first company in the sector worldwide to secure the
ISO 56002 Innovation Management Certification for three consecutive
years. For more information, visit www.atento.com.
About Tech Mahindra
Tech Mahindra (NSE: TECHM) offers
technology consulting and digital solutions to global enterprises
across industries, enabling transformative scale at unparalleled
speed. With 145,000+ professionals across 70+ countries helping
1100+ clients, TechM provides a full spectrum of services including
consulting, information technology, enterprise applications,
business process services, engineering services, network services,
customer experience & design services, AI & analytics, and
cloud & infrastructure services. It is the first Indian company
in the world to have been awarded the Sustainable Markets
Initiative's Terra Carta Seal, in
recognition of actively leading the charge to create a climate and
nature-positive future. Tech Mahindra is part of the Mahindra
Group, founded in 1945, one of the largest and most admired
multinational federation of companies. For more information on how
TechM can partner with you to meet your scale at speed imperatives,
please visit https://techmahindra.com
Tech
Mahindra:
Connect with us on
www.techmahindra.com
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