ST. GEORGE, Utah ,
July 8,
2024 /PRNewswire-PRWeb/ -- TCN, a leading provider of
cloud-based contact center technology for enterprises, is thrilled
to announce that it has been named a Major
Player in the IDC MarketScape: Worldwide Contact
Center-as-a-Service Applications Software 2024 Vendor Assessment
(doc #US52302923).
"We are honored to be recognized by the IDC
MarketScape as a Major Player," said
Darrin Bird, COO at TCN. "We believe
this recognition shows our ongoing dedication to providing
innovative, user-friendly, and cost-effective communication
solutions."
The IDC MarketScape evaluates vendors within a specific market
based on their capabilities and strategies.
TCN has built its platform to be:
User-Centric: Designed with a focus on usability, ensuring a
smooth and intuitive experience for all users.
Cost-Effective: Backed by a unique pay-as-you-go pricing model,
eliminating unnecessary fees and ensuring you only pay for what you
use.
Rapidly Deployable: Boasting quick implementation times, as fast as
24 hours, allowing you to get up and running swiftly.
Globally Supported: Supported by data centers strategically located
worldwide, ensuring exceptional service and reliability.
Highly Customizable: Offering the ability to tailor solutions to
meet the specific needs of any industry, empowering businesses to
achieve their unique communication goals.
"We are honored to be recognized by the IDC MarketScape as a
Major Player," said Darrin Bird, COO at TCN. "We believe this
recognition shows our ongoing dedication to providing innovative,
user-friendly, and cost-effective communication solutions that
empower businesses of all sizes to thrive in today's dynamic
landscape."
For more information about TCN and its award-winning contact
center solutions, visit TCN's website.
About TCN:
TCN is a global leader in cloud-based contact center solutions for
accounts receivable management (ARM), healthcare providers,
enterprises, contact centers and BPOs. TCN's comprehensive suite
includes omnichannel solutions, automation, predictive dialers,
IVR, Click2Pay, compliance solutions and real-time analytics,
driving operational efficiency and customer satisfaction.
TCN promises immediate access to the latest TCN Operator
platform, facilitating seamless scalability. With a commitment to
excellence and a dedication to meet evolving business needs from
start to finish through industry-leading customer service, TCN
continues to redefine the contact center landscape. For further
details, visit http://www.tcn.com.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an
overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor's position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
Media Contact
Spencer Peterson, TCN,
4356270223, spencer.peterson@tcn.com, www.tcn.com
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SOURCE TCN