Customer Experience Vice President Dana Crandall Named to Comcast West Division Senior Leadership Team
December 08 2016 - 1:10PM
Business Wire
Move Marks Company’s Ongoing Commitment to
Transforming Customer Experience
Comcast today announced Dana Crandall, Division Vice President,
Customer Experience, has joined the Comcast West Division Senior
Leadership Team and is now reporting directly to Steve White,
President, Comcast West Division. The organizational change marks a
key step forward in the company’s ongoing commitment to
transforming the customer experience. Crandall will continue to be
based at the Comcast West Division office in Denver.
This Smart News Release features multimedia.
View the full release here:
http://www.businesswire.com/news/home/20161208006076/en/
Dana Crandall, Comcast Division Vice
President, Customer Experience (Photo: Business Wire)
With Crandall’s leadership, the company will continue to focus
on its mission to respect customers’ time and simplify their
experience. Since joining Comcast in December 2013, Crandall has
successfully led the Comcast West Division in the constant
improvement of systems, tools, processes, and policies, to deliver
a better experience for all customers.
As an advocate for the company’s customers and employees,
Crandall and her team have worked with field teams and subject
matter experts to examine processes end-to-end, think through how
it should look or work from the customer’s side of the phone, truck
or experience, and then test and implement the enhancements.
“Our work on the customer experience focuses on taking the
effort out of the experience for the customer,” said Steve White,
Comcast West Division President. “I am confident that Dana and her
team will work every day to ensure that we continue to move even
faster to make big changes for the customer.”
Crandall has 25 years of industry experience leading technology,
operations and customer service organizations at companies
including Qwest and British Telecom. Her responsibilities have
included improving operational excellence, fostering employee
engagement and cultural change, and driving customer focus.
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed
Internet and phone providers to residential customers under the
XFINITY brand and also provides these services to businesses.
Comcast has invested in technology to build an advanced network
that delivers among the fastest broadband speeds, and brings
customers personalized video, communications and home management
offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media
and technology company. Visit www.comcastcorporation.com for more
information.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20161208006076/en/
Comcast CableLeslie Oliver,
720-573-3230leslie_oliver@comcast.com
Comcast (NASDAQ:CMCSA)
Historical Stock Chart
From Apr 2024 to May 2024
Comcast (NASDAQ:CMCSA)
Historical Stock Chart
From May 2023 to May 2024